PT Custom Framing Team Member

About the role

Build customer relationships while creating memorable framing solutions for their art. Help customers shop the store and find what they’re looking for. Provide a safe, clean, and clutter‑free environment.

Responsibilities

• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
• Embrace and execute personal designer initiatives using Elevated ABC Deliver to build relationships with all customers while creating custom framing solutions.
• Deliver sales and production results.
• Complete framing orders with a high degree of quality and on time.
• Maintain the ready‑made frame department and other assigned areas, including SISO and Directed Replenishment.
• Deliver friendly customer service; help customers shop and find what they are looking for; provide a well‑merchandised and in‑stock store.
• Follow Standard Operating Procedures (SOPs) and Company programs.
• Support shrink and safety programs.
• Interact with others in an accepting and respectful manner; remain positive even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model.
• Participate in truck unload and stocking processes to ensure truck standards are followed and completed within budget.
• Operate cash register and execute cash handling to standards.
• Acknowledge customers, help locate product, and provide solutions.
• Assist with omni‑channel processes.
• Other duties as assigned.

Requirements

• Minimum experience: Basic computer skills, basic measuring skills, and ability to operate framing equipment and glass cutter.
• Preferred experience: Retail experience; experience selling products and/or services to customers.
• Physical requirements: Regular bending, lifting, carrying, reaching, and stretching; ability to move throughout the store; ability to remain standing for long periods; lifting heavy boxes and frames; accessing high shelves by ladder or similar equipment. Reasonable accommodations are available upon request.

Work Environment

Public retail store setting focused on customer service. All public areas are climate‑controlled; some stock rooms may not be. Occasional outdoor work may be required for retrieving shopping carts or unloading trucks. The frame shop contains a glass cutter and heat press. Work hours include nights, weekends, and early mornings.

Benefits

• 401(k) with employer match
• Employee Assistance Program
• Medical, dental, and vision coverage
• Telemedicine services
• Flexible spending accounts
• Commuter benefits
• Tuition assistance
• Adoption assistance
• Various voluntary insurance options
• Employee discounts and access to partner discount programs