PT Cake Decorator

About the Role

Provide quality customer service within the Deli Bakery Department at Food Lion, a grocery retailer serving over 10 million customers weekly across 10 states since 1957. Responsibilities include maintaining operational standards, maximizing sales through excellent customer service, and minimizing shrink through proper utilization of standard practices.

Responsibilities

• Maintain an atmosphere of enthusiastic customer awareness with emphasis on fast, friendly, and accurate service to create a positive shopping experience.
• Understand the use of ingredients, mixes, and icings, and coordinate colors for product preparation.
• Follow production standards, technical manuals, and guidelines for processing, label placement, and product handling.
• Ensure proper sanitation of the department, equipment, and food handling/preparation.
• Manage ordering, receiving, preparation, conditioning, and displaying of merchandise in accordance with policies.
• Adhere to company guidelines, policies, and standard practices, including Food Safety and Workplace Safety procedures.
• Observe and correct unsafe conditions; report accidents in accordance with established procedures.
• Ensure compliance with local, state, and federal regulations.
• Wear the Food Lion uniform with name badge and maintain a neat, clean appearance while adhering to the dress code.
• Use company tools such as the average cost inventory system (ACIS) and ordering (CAO).
• Complete Computer Based Training (CBT), Training Packet, and Training Aid courses.
• Perform all other duties as assigned.

Qualifications

• High school graduate or equivalent preferred.
• Excellent interpersonal, organizational, communication, and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to use technical information to solve problems.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Physical Requirements

• Ability to use computers and other communication systems required to perform job functions.
• Perform repetitive hand and arm motions.
• Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion.
• Pull or push up to 75 lbs. on occasion.
• Stand 100% of the time, with frequent short-distance walking.
• Handle a variety of substances associated with cleaning and packaging materials.
• Frequent reaching and grasping at waist level; occasionally above shoulder or below waist level.
• Meet established volume activity standards for the position.
• Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time.