PT Brand Ambassador (Operations/Cashier)-Las Vegas South

About the Role

Brand Ambassadors at Ralph Lauren have a customer-first mindset and are passionate about providing a personalized and inspiring shopping experience that exceeds customer expectations. Success is achieved by being a team player who is customer-focused, curious, resourceful, and exemplifies inclusivity. This role serves as the entry point for future Leadership positions within Ralph Lauren.

Responsibilities

• Provide excellent customer service with a customer-first mindset.
• Understand sales objectives and consistently meet or exceed individual KPIs (e.g., SPH, data capture) using key tools and resources to drive performance.
• Contribute to achieving monthly, quarterly, and annual sales plans by collaborating with the team to uphold standards of excellence across all brand policies and procedures.
• Connect customers utilizing the Polo Connect program.
• Demonstrate passion and knowledge of fashion and styling.
• Educate customers on all programs, initiatives, resources, and offerings available.
• Provide customer service in fitting rooms, assisting with sizing and maintaining store standards.
• Maintain store standards, policies, and processes on the sales floor and back of house (BOH).
• Complete all opening and closing responsibilities as required.
• Support operational activities such as floor sets and replenishment (ISOS).
• Participate in individual company trainings, including compliance, product, process, talent development, and company initiatives.
• Balance tasks while prioritizing the Ralph Lauren experience, ensuring customer experience remains the top priority.
• Provide feedback to management on product feedback, category opportunities, or needs.
• Maintain store visual standards using visual techniques and company guidelines.
• Support a professional and positive work environment, champion company core values, uphold company policies, collaborate with colleagues, and contribute to a cohesive and inclusive team environment.

Requirements

• Retail experience or similar industry experience in a complex, high-volume, or high-profile environment preferred.
• Ability to effectively communicate with customers and store personnel.
• Ability to maneuver around the sales floor, stock/dressing room, cash wrap, and office; work with chemicals, lift/climb up to 30 lbs., and climb moderately.
• Ability to operate the register and stand, move, and walk for multiple hours.
• Ability to work a flexible schedule to meet business needs, including days, evenings, weekends, and potential overnight shifts or travel.
• Ability to build and maintain positive working relationships with customers, management, and co-workers.