PT Assistant Front End Manager - Front End - 0100
About the role
The Assistant Front End Manager (AFEM) supports the daily operations of the store's front end, including checkout, customer service, and Giant Pickup. This role is responsible for delivering a seamless customer experience by ensuring fast, friendly, and accurate service both in-store and online orders. The AFEM supports the Manager with training and scheduling of the front-end associates and pickup associates, while monitoring labor, cash controls, and compliance with company policies.
Responsibilities
- Grow Our People
- Obsess Over Customers
- Win Together
- Operational Excellence
Support daily front end and pickup operations, ensuring efficient checkouts, accurate order fulfillment, and compliance with cash handling and company policies.
Support training and scheduling of staff to deliver excellent customer service across checkout, customer service desk, and online order pickup.
Monitor performance and processes to control labor costs, improve efficiency, and maintain a positive shopping experience for in-store and online customers.
Requirements
- A high school diploma or equivalent preferred
- 1-3 years of progressive experience in customer service, retail, or food service management
- Strong oral and written communication skills
- Commitment to providing excellent customer service
- Attention to detail
- Strong analytical skills
- Supervisory and leadership skills
- Ability to stand for extended periods and lift up to 25 lbs.
- Must meet minimum age requirements in accordance with federal, state, and local laws
- Flexibility to work a retail schedule, including evenings, weekends, and holidays as needed
Qualifications
None specified
Skills
- Customer Service
- Leadership
- Communication
- Time Management
- Problem Solving
Benefits
None specified
Pay
$18.00/hourly
Schedule
Flexibility to work a retail schedule, including evenings, weekends, and holidays as needed