Psychosocial Rehabilitation (PSR) SR Manager

About the role

Responsible for oversight of PSR program operations ensuring services are delivered in a trauma-informed, recovery-oriented, and person-centered manner. Ensures compliance with CARF, TennCare, and organizational standards, while promoting member independence, dignity, and quality outcomes.

Program Operations & Service Delivery

• Ensures members are welcomed and provided resources to support independence and recovery
• Assesses member needs and aligns programming with individualized goals
• Coordinates with internal and external providers for continuity of care
• Ensures groups and services meet clinical and psychosocial rehabilitation standards
• Coordinates across programs to enhance service integration and outcomes

Staff Supervision & Leadership

• Provides supervision at least twice monthly; documents all supervision sessions
• Models trauma-informed, recovery-oriented, and person-centered care
• Ensures staff maintain respectful, strength-based communication
• Provides coaching, corrective action, and performance management aligned with HR policy
• Ensures staffing coverage, scheduling, and operational continuity
• Leads a weekly Team meeting with direct reports

Documentation & Compliance

• Ensures all documentation meets CARF, TennCare, and licensing standards
• Conducts weekly documentation audits for completion, accuracy, and billing readiness
• Ensures timely completion of progress notes, service documentation, and incident reports
• Implements corrective action plans (CAPs) when deficiencies are identified

Member Rights, Ethics, and Safety

• Ensures all members are treated with dignity, respect, and compassion per Code of Ethics
• Ensures basic needs (food, safety, access to care) are consistently met
• Applies program rules in a manner that supports clinical judgment and member well-being
• Ensures compliance with confidentiality and HIPAA standards
• Responds to incidents and ensures reporting within required timeframes

Communication & Coordination

• Maintains clear, timely communication with Director and interdisciplinary teams
• Ensures staff receive consistent updates and expectations
• Participates in required meetings and quality improvement initiatives
• Works effectively as part of a collaborative team, supporting coworkers and maintaining strong communication in a fast-paced environment
• Demonstrate the ability to work at a fast pace, prioritize multiple responsibilities, and remain organized under pressure
• Provide appropriate crisis intervention, responding calmly and professionally to challenging or emergency situations while maintaining safety
• Remain flexible and adaptable when responding to unexpected situations, urgent needs, and changing priorities
• Maintain professionalism, sound judgment, and a team-focused approach to crisis situations

Quality Improvement & Outcomes

• Monitors program outcomes and member progress
• Participates in quality improvement initiatives aligned with CARF standards
• Uses data to inform program improvements and service delivery

Cultural Competence

• Collaborate with staff, members, and the community to gain the perspectives of others having diverse opinions, abilities, values, beliefs, perspectives, and ethnic or cultural backgrounds
• Take deliberate steps to increase own cultural competency by attending trainings, events, discussions, workshops, etc.
• Promotes culturally responsive services and continuous competency development

Skills and Qualifications

• Bachelor's Degree from an accredited college in social work, sociology, or other related field
• One year's experience in a mental health or social service setting
• Three (3) years of supervisory experience
• Eager to learn
• Committed to customer service
• Ability to receive constructive feedback and incorporate feedback into practice
• Demonstrate commitment to org mission and values

Leadership

• Inspire and motivate teams
• Communication: provide clear direction, active listening, and conflict resolution
• Problem solving: find creative and practical solutions to overcome challenges
• Time management: prioritize tasks, allocate resources effectively, delegate as appropriate, consistently meet deadlines
• Adaptability: navigate change and be flexible; lead teams through periods of transition
• Coaching: provide constructive feedback, mentor team members and support professional growth and development
• Emotional Intelligence: navigate conversations adeptly; actively listen, empathize, and tailor communication to resonate with employees
• Ethical Leadership: uphold org values in all activities; demonstrate transparency and ethical behavior

Working Conditions

Works in an office type setting. May go into the community for outings with clients.

Physical Demands

Must be able to sit and stand intermittently. Must be able to communicate effectively.

Direct Reports

• Recovery Coaches
• Lead Recovery Coach
• Recreational Therapist

Monday through Friday either 7:30 am to 3:30 pm, 8:00 am to 4:00 pm, or 8:30 am to 4:30 pm. Primary work location is 948 Woodland Street, Nashville.