Psychiatric Patient Programs Specialist (Remote)

About the role

Rula is reimagining how behavioral health care is delivered—centered on access, quality, and patient safety. We’re seeking a Psychiatric Patient Programs Specialist to help build the foundation of a new clinical escalation team that ensures our most complex, high-risk psychiatric cases receive the support they need—quickly, compassionately, and with clinical excellence.

Responsibilities

• Leverage expertise as a clinical resource, investigator, and problem-solver
• Respond to safety concerns, resolve grievances, and identify areas for improvement
• Work across teams, providers, and systems to advocate for safe, high-quality care
• Shape tools and workflows to scale impact across the network

Requirements

• Master’s or Doctoral degree in Nursing with a specialization in Psychiatric Mental Health (PMHNP)
• Active licensure as a Psychiatric Mental Health Nurse Practitioner (PMHNP)
• 3+ years of clinical experience in psychiatry, crisis care, higher levels of care, and/or community mental health
• 2+ years of experience managing clinical risk, patient safety, or high-acuity situations
• Experience with telehealth care delivery and familiarity with virtual care platforms
• Strong clinical judgment and documentation skills
• Ability to analyze and resolve clinical risk, quality, or safety issues
• Strong collaboration skills and openness to working across clinical, operational, and support teams

Preferred Qualifications

• Licensure in multiple states (TX, FL, CA, MD, GA, NY) or willingness to obtain cross-licensure
• 1+ years of experience mentoring, supervising, or coaching mental health clinicians
• 1+ years experience in a high-growth mental health tech start-up
• Advanced competency using Google products (G-sheets, Drive, Google Docs, etc.) with the ability to learn new technology and systems efficiently
• Deep understanding of documentation standards, behavioral health best practices, and risk assessment
• Demonstrated ability to work independently and efficiently, with a strong attention to detail
• Understanding of psych specific billing and coding practices
• Enjoys working autonomously to resolve problems and find solutions to complex questions in a fast-paced environment

Benefits

We're serious about your well-being! As part of our team, full-time employees receive:

• 100% remote work environment
• Attractive pay and benefits
• Comprehensive health benefits
• 401(k) plan access
• Grossly generous time-off policies
• Paid parental leave
• Employee Assistance Program (EAP)
• Quarterly department stipend
• Fun team-building activities or in-person gatherings
• Community and employee resource groups
• New hire home office stipend
• $50 monthly stipend to help cover internet or cell phone expenses
• Wellness at Rula program
• Year-round wellness initiatives and a $50/month wellness stipend