PSR - Front Desk / Kearny Mesa / Full Time Temporary (JR632)

About the role

The Front Desk Patient Service Representative serves as the first point of contact for patients and visitors at our healthcare facility, providing exceptional customer service and support.

Responsibilities

• Greet patients and visitors warmly, maintaining eye contact upon entering the center.
• Exhibit friendliness and courtesy in interactions with patients and co-workers.
• Efficiently manage patient check-ins, appointment scheduling, and demographic verification.
• Collect co-pays and handle financial transactions with accuracy.
• Adhere to HIPAA regulations for patient information confidentiality.
• Inform patients of any appointment delays and manage concerns with professionalism.
• Schedule and confirm follow-up appointments.
• Handle incoming calls and direct them appropriately.
• Maintain a clean, organized front office, ensuring all supplies are well-stocked.
• Comply with all safety guidelines and policies.

Qualifications

• 2 Years of experience in a receptionist role, preferably within a medical setting.
• EPIC - with front desk experience.
• Proficient in phone etiquette and managing multiple lines.
• Strong organizational skills and attention to detail.
• Demonstrated self-motivation and drive.
• Ability to effectively multitask in busy environments.
• Record of consistent attendance at previous employment.
• Prior experience in a medical office setting.
• Bilingual skills in Spanish a plus.

Benefits

Metis Practice Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, marital status, status as a protected veteran, or status as a qualified individual with disability.