PSH Property Manager

About the Role

The YWCA Greater Cleveland is looking for a Property Manager of Permanent Supportive Housing (PSH) to oversee affordable housing communities at Independence Place on Prospect and Cogswell Hall on Franklin. This role focuses on creating safe, stable, and welcoming housing environments while building positive relationships with tenants, supportive service providers, community partners, and staff.

Responsibilities

• Manage the tenant application, leasing, move-in, and move-out processes.
• Maintain compliance with HUD, LIHTC, ADAMHS, OHFA, HOME, HOPWA, and other housing program requirements.
• Maintain accurate tenant records, rent rolls, re-certifications, vouchers, and required reports.
• Monitor rent payments and lease compliance and work with tenants and service providers to address concerns and support housing stability.
• Conduct regular property and unit inspections and coordinate follow-up on maintenance, housekeeping, and safety concerns.
• Supervise the PSH Coordinator and housekeeping staff or contractors.
• Work closely with supportive services, maintenance, legal counsel, and community partners to resolve tenant and property concerns.
• Respond professionally to tenant questions, concerns, and challenging situations.
• Support approved tenant notices, repayment agreements, terminations, and eviction processes.
• Help maintain a safe, respectful, trauma-informed environment where tenants are treated with dignity and respect.

Requirements

• High school diploma or GED.
• At least two years of related work experience in nonprofit, social services, affordable housing, or property management.

Preferred Qualifications

• Bachelor's degree in a related field.
• Experience working with the population served.
• Ability to communicate in multiple languages.
• Strong organization, attention to detail, communication, problem-solving, and interpersonal skills.
• Comfortable working independently, making sound decisions, resolving conflicts, and working with people from diverse backgrounds.
• Experience with Microsoft Office, Yardi, or OnBase.

What You Can Expect

This role is based at two YWCA Greater Cleveland PSH properties and requires approximately 25% travel, along with occasional evening or weekend events. A valid Ohio driver's license, good driving record, proof of insurance, and reliable personal vehicle are required. You will work in a trauma-informed environment where professionalism, empathy, appropriate boundaries, safety, dignity, choice, and trust are essential to the way we serve others.

About the Organization

At the YWCA Greater Cleveland, your work directly contributes to our mission of eliminating racism, empowering women, and promoting peace, justice, freedom, and dignity for all people.