PSC Manager - Silver Spring, MD

About the role

The PSC Manager oversees the operations of a designated patient service center (PSC) and manages Natera's phlebotomy program at the specified location. This role may also involve overseeing other phlebotomists to support patient volume growth.

Responsibilities

• Verifies test requisitions and patient identification.
• Obtains blood specimens and maintains specimen integrity.
• Tracks and reports quality control results and resolves unusual test orders.
• Maintains a safe and secure work environment and complies with legal regulations.
• Updates job knowledge through participation in educational opportunities and professional networks.
• Manages phlebotomy equipment, vendor relationships, and staff training.
• Monitors and addresses customer feedback and escalations.
• Ensures continuous communication about ongoing draw statuses and general phlebotomy knowledge.

Qualifications

• Minimum of 5 years of phlebotomy experience.
• 5+ years of high-level customer care experience.
• BS/BA degree preferred, but not required.
• Phlebotomy certification preferred, except where state regulations mandate it.
• Previous financial and budgetary experience preferred.
• Bilingual language skills preferred.

Knowledge, Skills, and Abilities

• Ability to adhere to professional standards, hospital policies, and procedures, and comply with federal, state, and local requirements.
• General understanding of mobile phlebotomy and phlebotomy services.
• Excellent communication skills.
• Ability to work effectively with cross-functional teams.
• Ability to learn and utilize online tools for effective program management.