Provider Relations
MedRisk · United States · 3 wk ago
RemoteRemoteHealthcareFull-time
Duties
- Answer phone calls and respond to provider’s inquiries as appropriate
- Handle provider email and FAX inquiries as assigned and as appropriate
- Log all provider interaction “touches” fully, accurately and professionally
- Handle all contact with all providers in a professional and courteous manner
- Adhere to Productivity Standards as documented
Requirements/Skills/Qualifications
- Experience working in a Call Center and/or Customer Service department, 1-3 years
- Ability to work in a high call volume environment while meeting Productivity Standards with high quality
- Researching billing history
- Proficiency with touch-typing at a minimum or 40 WPM
- Proficiency with 10-key pad at 9000+ kph or equivalent bill processing rate
- Proficiency with MS Word and Excel
- Excellent written and verbal communication skills
- Strong attention to detail
- Strong Customer Service skills
- Customer Focus
- Customer Service
- Data Entry Skills
- Listening
- Phone Skills
- Verbal Communication
- Preferences Associates Degree preferred