Provider Portal Administrator

General Summary

The Provider Portal Administrator is the primary resource for all payer website access and must function independently and handle and understand complex situations. They report to department leadership and are responsible for creating and implementing the website access process required for all team members to obtain, change, or terminate access to insurance company websites for CHS providers.

Essential Duties and Responsibilities

• Create and manage user set up in accordance with organization structure, key records, and the accounts of all other users in their portal. This position will have the highest level of user access rights.
• Responsible for the design and operation of internal controls to prevent unauthorized access to payer portals and remittance cash flows. Monitors ongoing compliance by all users with the established internal controls.
• Process daily requests based on job status and description utilizing formal internal ticket process in a timely and accurate manner.
• Troubleshoot any access and issues and work with employees to achieve proper resolution.
• Responsible for properly completing applications for electronic funds transfer.
• Maintain master file of all user accesses by payer.

Licenses and/or Certifications

• None required.

Minimum Education and Experience Requirements

• Bachelor’s degree preferred, extensive revenue cycle experience may substitute.
• Minimum 5 years of revenue cycle relevant experience required.
• Proficient with Excel required.
• Knowledge of insurance requirements and guidelines.
• Ability to identify problems independently and as part of a team, and implement solutions in multi-task, complex situations.
• Interpersonal skills necessary to work with all team members.
• Technical and professional knowledge and skills unique to the business for designated services.
• Possesses excellent leadership, communication, and analytical skills with the ability to plan, manage, and maintain a professional work environment.

Working Conditions

• Normal office environment with little exposure to excessive noise, dust, temperature and the like.

Physical Requirements

• N/A