Provider Partner Consultant, DentaQuest (OKLAHOMA)

About the role

The Provider Partner is the primary on-site point person for providers to improve their understanding of our benefit programs, policies and procedures. This role oversees provider networks, promotes technology solutions, administers on-site office reviews, and assists with various administrative tasks.

Responsibilities

• Analyze and monitor provider cost reports on an ongoing basis in order to educate and improve providers’ cost and quality performance.
• Maintain network participation by providing support to dentists and dental office managers to improve their understanding of all available benefit programs.
• Educate providers by instructing and advising of the comprehensive policies and procedures involving all phases of the corporation’s benefits and contracts through office visits and communication over the phone and email.
• Promote dentist adoption of technology solutions by promoting Web applications and increasing the volume of electronic claims.
• Negotiate special deals to maintain compliance and increase access in weak networks.
• Seek continuous improvements by recommending changes in internal methods and procedures to Quality Assurance process.
• Facilitate Oral Health presentations to various educational institutions and organizations.
• Aid provider offices in filing their claims electronically.
• Serve as a partner with dental offices by answering remittance, payment, benefit, claims, and eligibility questions when necessary.
• Follow up with all termination letters submitted.
• Represent clients and company at trade shows, health fairs, audits, dental summits, etc. throughout the designated market.
• Maintain and submit all required reports.
• Assist in resolving elevated complaints and issues for clients, members and providers.
• Obtain letters of recommendation from providers.
• Develop complete understanding of the Office Reference Manuals.
• Develop and continually improve personalized presentations of company benefit programs.
• Recruit participating and non-participating providers to higher level of participation for all applicable market LOBs.
• Manage CAP office performance.
• Provide recommended solutions to market related issues.
• Organize and present information to providers and their staff by speaking before various provider organizations and representing the corporation in dental related activities.
• Assist in problem resolution by identifying improvement opportunities, evaluating feasibility of programs and presenting recommendations when appropriate.
• Develop and implement approaches by working with dentists and their office staff to improve the quality of information exchanged between the company and dental offices.
• Increase access for members by strengthening and expanding existing network.
• Resolve difficult claims issues in a timely manner by working with the appropriate internal resources to research and resolve such issues.
• Help to maintain a secondary network.

Requirements

• Bachelor’s Degree in Business, Healthcare Administration or related field (or relevant work experience)
• Dental knowledge with five (5) or more years of office experience
• Strong presentation skills
• Excellent verbal and written communication skills
• Ability to work independently and as part of a team
• Knowledge of Microsoft Office
• Proven problem-solving skills
• Up to 50% local travel required
• Problem solving and training experience
• Ability to make good judgment conclusions based on data available with minimal supervision

Preferred

• Managed Care experience

Physical Demands

• Ability to work in a traditional professional office setting or remote equivalent
• Ability to effectively operate computer equipment
• Ability to work schedule may vary and is determined by project schedules
• Ability to travel as projects dictate
• Ability to efficiently operate all job-related office equipment
• Ability to communicate via telephone and work in virtual teams

What you will bring with you

• Required: Bachelor’s Degree in Business, Healthcare Administration or related field (or relevant work experience)
• Dental knowledge with five (5) or more years of office experience
• Strong presentation skills
• Excellent verbal and written communication skills
• Ability to work independently and as part of a team
• Knowledge of Microsoft Office
• Proven problem-solving skills
• Up to 50% local travel required
• Problem solving and training experience
• Ability to make good judgment conclusions based on data available with minimal supervision

Salary

Salary Range: $60,500 - 90,800

Benefits

• Comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program.
• 401(k) employer match, stock purchase options and an employer-funded retirement account.
• Flexible, inclusive and collaborative work environment that supports career growth.

Equal Opportunity Employer

We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive. We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate.