Provider Experience Supervisor - National Remote

About the role

The Supervisor role will lead a team of care coordinators on either inbound call, provider portal chat, provider outreach, or sales inquiries and escalations. Directly lead and support a team of pharmacy care coordinators. Will report directly to a manager of Provider Experience. Responsible for the overall management of executing strategy, partnering with Operations and Sales and other departmental leaders to develop processes, training, developing metrics, and providing mentoring and coaching.

Responsibilities

• Directly lead and support a team of pharmacy care coordinators
• Report directly to a manager of Provider Experience
• Overall management of executing strategy
• Partnering with Operations and Sales and other departmental leaders to develop processes, training, developing metrics, and providing mentoring and coaching
• Lead a team of Provider Experience team members whose responsibilities entail, obtaining support documents for prior authorizations, partnering with prior authorization coordinators and other operational teams, provider clarification support, follow up on prior authorization outcome, assisting with appeals, handling inbound/outbound calls, addressing issues, handling concerns from clients, providers, patients and other corresponding departments and sites
• Client service management: responsibilities entail partnering with the sales team to drive revenue, effectively managing client business, and building relationships

Requirements

• Able to problem solve with decisiveness and urgency
• Experience establishing and executing action plans
• Strong business acumen and ability to make good judgement
• Able to be diplomatic when faced with conflict, and always communicate in a professional and courteous manner
• Able to produce quality results with a detail-oriented focus
• Able to exemplify servant leadership while building high-performing teams and managing talent
• General knowledge of pharmacy laws, practices and procedures
• Strong analytical skills, good organizational skills, and ability to manage and prioritize multiple projects; ability to identify and solve practical problems; ability to produce results by determining timeframes, deadlines, and successive steps
• Strong interpersonal skills, strong oral communication skills and the ability to communicate effectively either one-on-one or before groups
• Able to network, collaborate and interact with leaders effectively
• Proficient in Microsoft Office applications
• Flexible and have the initiative to thrive in a dynamic environment of rapidly changing needs; work well under pressure; and is a highly motivated with the ability to self-direct and prioritize
• High professional ethics and standards

Qualifications

• High School Diploma or GED
• 1+ years of Leadership experience
• Begginer level of proficiency with MS Office (Word, Excel, Outlook)

Preferred Qualifications

• Associate's degree or 2+ years of leadership experience
• Pharmacy experience (mail order, retail, hospital, LTC etc.)
• Prior experience as a Team Lead or Supervisory experience
• Current and unrestricted Pharmacy Technician License
• National Technician Certification (PTCB)
• Call center experience
• PBM and / or Managed Care experience
• Solid problem-solving skills
• Superior communication skills, both written and verbal
• Ability to work independently

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

Pay

The salary for this role will range from $49,700 to $88,800 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Schedule

No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $49,700 to $88,800 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

Equal Opportunity Employer

UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.