Provider Enrollment - Team Lead - Jackson, MS (Onsite)

About the role

As Provider Enrollment - Team Lead - Jackson, MS (Onsite), you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges.

Responsibilities

• Respond to basic client/provider questions and/or forwards inquires to appropriate personnel
• Research client/provider inquiries and respond to appropriate parties in a timely manner
• Provide continuous coaching and cross-training to agents
• Ensure service level agreements (SLAs) are met or exceeded
• Process requests and update account history with results of inquiry to include proper documentation
• Distribute work/assignments and ensure accuracy
• Serve as an escalation point for any issue to assure timely resolution and communicate to the manager any escalations that can’t be resolved
• Perform data entry, assist with provider enrollment/revalidation processing, and other inquires
• Create and distribute client reports as needed to ensure data integrity; prepares and submits report to management
• Review and recommend modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions
• All other duties as assigned

Requirements

• High school diploma or G.E.D required; associate degree or bachelor’s degree preferred
• Three or more years of customer service experience with problem-solving skills
• Experience working independently and with various internal departments and personnel
• Experience working with fax machines, computer software, and telephone technology
• Communication skills and leadership skills with an ability to multi-task and follow oral and written directions

Schedule

• Onsite in Jackson, MS
• Monday through Friday, 8:00 AM to 5:00 PM CST
• Candidates will be required to complete a skills and competency assessment before advancing to the next stage of the selection process
• Video cameras must be used during all interviews, as well as during the initial week of orientation
• Application deadline: November 2, 2026

Pay

The pay range for this position is $40,900.00 - $58,400.00 per year; the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

Benefits

• Generous, flexible vacation policy
• 401(k) employer match
• Comprehensive health benefits
• Educational assistance
• Leadership and technical development academies