Provider Enrollment Supervisor - Remote US

About the role

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. As a Provider Enrollment Supervisor at Gainwell, you will be part of an innovative product company with a mission to serve the healthcare needs of our communities. You will use your supervisory and analytical skills to drive your team's consistent improvement and success while maintaining the highest quality standards throughout the service lifecycle. Most importantly, you’ll have the chance to grow and develop as a professional through our exceptional developmental opportunities. Gainwell empowers you through innovative technologies and solutions to deliver better health and human services outcomes.

Responsibilities

• Build, develop, and lead a team(s) of individual contributors, supporting employees and the execution of day-to-day operations.
• Establish and effectively lead routines at a regular cadence and utilize tools and reporting to drive team performance; train and provide ongoing coaching using account-specific metrics, AHT, APT, occupancy, utilization, quality scores, and other performance measures to ensure employee engagement while maintaining client satisfaction.
• Participate in client-related activities, including project planning and client calibration sessions; ensure employee adherence to company, client, and regulatory policies.
• Work with employees and operational leaders to achieve Client Service Level Agreements (SLAs); serve as a point of escalation and support team members by handling escalated calls and customer inquiries.
• Create conditions for success by removing obstacles and championing change to drive employee awareness and a connection to their work and contributions.

Requirements

• 4 or more years of supervisory experience in healthcare, healthcare technology and delivery, or MMIS business process outsourcing, with 2 or more years leading a provider enrollment team.
• Proficiency with Microsoft Office suite and hardware and software applications used to manage contact center and back-office operations, such as CXone, Verint, Avaya, or similar platforms.
• Strong analytical and problem-solving skills with the ability to interpret and effectively utilize data to support team performance.
• Strong written and oral communication skills to work effectively with team members, customers, and clients.
• Ability and discernment to make decisions and proactively solve challenges in a fast-paced environment.

Benefits

• Generous, flexible vacation policy
• 401(k) employer match
• Comprehensive health benefits
• Educational assistance
• Variety of leadership and technical development academies to help build skills and capabilities

Pay

The pay range for this position is $51,800.00