Provider Customer Service Call and Chat Representative

1. About Our Client: The organization operates in the healthcare industry, focusing on improving the healthcare experience by simplifying access and removing barriers to quality care. It serves millions of people, aiming to make healthcare more responsive, affordable, and optimized. 2. About the Opportunity: The Provider Customer Service Call and Chat Representative role serves as the primary point of contact for healthcare providers, resolving their issues efficiently through calls and chats. This position supports provider satisfaction by navigating complex healthcare systems, collaborating with internal teams, and promoting digital self-service tools. The role is essential to maintaining smooth provider interactions and contributes directly to improving healthcare service delivery. 3. Responsibilities: Serve as an advocate for providers, taking ownership to resolve issuesSupport providers via calls, dual chats, and emailTriage contacts from healthcare professionals promptlyIdentify provider needs and resolve questions on benefits, billing, clinical authorizations, and behavioral healthResearch and resolve complex prior authorization and claim issues to prevent repeat contacts and dissatisfactionCollaborate with internal teams to resolve and communicate issue status to providersNavigate over 30 systems efficiently to gather information across multiple business linesEncourage providers to use self-service digital tools for faster issue resolution 4. Requirements: High School Diploma/GED or equivalent work experienceAt least 18 years oldMinimum one year of customer service experience involving problem analysis and resolutionProficient in computer and Windows PC applications and ability to learn complex systemsAbility to handle 50-70 calls/chats daily with full attention during shiftsAvailability for full-time 8-hour shifts Monday to Friday between 10:35 am and 7:05 pm CST, with occasional overtime, weekends, or holidays 5. Pay Range and Compensation Package: The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, and other relevant factors. 6. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.