Provider Customer Service Call and Chat Representative

About Our ClientThe organization operates within the healthcare sector, focused on simplifying healthcare experiences and improving access to quality care. It addresses challenges related to healthcare system responsiveness, affordability, and efficiency while supporting millions of people through its healthcare services and solutions.About the OpportunityThe Provider Customer Service Call and Chat Representative serves as a primary point of contact for healthcare providers, resolving questions and concerns through calls, chats, and email. This role supports providers by navigating complex healthcare systems, researching issues, and promoting digital self-service tools. The position contributes to improved provider satisfaction and more efficient service delivery.Responsibilities• Serve as an advocate for healthcare providers and take ownership of issues through resolution.• Handle provider inquiries through calls, chats, and emails while maintaining professional and effective communication.• Identify provider needs and resolve questions related to benefits, billing, authorizations, and clinical matters.• Research and resolve complex authorization and claims issues to minimize repeat contacts.• Collaborate with internal teams to ensure timely resolution and clear communication.• Navigate multiple systems efficiently to locate and interpret information needed to resolve provider concerns.• Encourage providers to use digital self-service tools to support faster and more convenient issue resolution.• Document provider interactions and resolutions accurately in required systems.• Maintain productivity, quality, and service standards while managing a high volume of daily interactions.Requirements• High school diploma or equivalent work experience.• Minimum age of 18 years.• At least 1 year of customer service experience involving problem analysis and resolution.• Strong computer skills and ability to learn and navigate complex applications.• Typing speed of 35–40 words per minute with at least 90% accuracy.• Ability to handle approximately 50–70 calls or chats per day while maintaining focus and service quality.• Availability to work full-time Monday through Friday, 11:30 AM–8:00 PM EST, with occasional overtime, holidays, or weekends as needed.• Residence within the Eastern, Central, or Mountain time zones.• Dedicated, secure, and private home workspace suitable for handling confidential information.• Reliable wired high-speed internet with minimum speeds of 25 Mbps download and 5 Mbps upload.• Strong communication, problem-solving, multitasking, and customer service skills.Pay Range and Compensation Package• The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, qualifications, location, and other relevant factors. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.