Provider Account Manager - Strategic Accounts

About the role

This job serves as the primary relationship owner and executive liaison for strategically aligned provider groups within the Highmark Network. The incumbent is wholly accountable for managing and optimizing assigned provider relationships across large, complex entities—including ancillary networks, independent physician organizations, and integrated delivery networks. Acting as a dedicated strategic partner, the incumbent is responsible for supporting and executing Value-Based Reimbursement (VBR) performance improvement initiatives while actively identifying and driving Total Cost of Care (TCOC) reduction opportunities. This role maintains a highly visible presence in the provider community and collaborates across matrixed internal health plan departments, regional representatives, and external partners to enforce quality compliance (STAR/HEDIS), maximize operational efficiencies, and ensure the mutual financial and clinical success of our shared value-based programs.

Responsibilities

• Assume a leading role in the VBR activities, education, and implementation of new tools for all assigned providers.
• Drive high-level interactions and support the value-based programs.
• Communicate with the appropriate business leaders on the VBR program participation, opportunity, performance, and progress.
• Engage appropriate resources, tools, analytics, and reports to enable success in the programs to drive better health outcomes, lower unit costs, and higher patient satisfaction for members.
• Educate providers on initiatives focused on managing medical expenses and maximizing HEDIS and STAR metrics in collaboration with internal resources.
• Lead and manage relationship with assigned providers to proactively measure, anticipate and prevent problems as well as continually improve operational efficiencies and achieve corporate objectives around programs and strategic initiatives with providers.
• Educate providers on changes to reimbursement policies, processing requirements, and new technology offerings.
• Meet with contacts at various levels at key providers to ensure appropriate levels of communication and maintain harmonious relationships.
• Proactively identify provider issues; recommends solutions and ensures provider communicates the necessary support and resources to carry out solutions.
• Ensure critical and timely communication to providers through ongoing personal contacts, on-site field visits, regional communication sessions, and meetings with professional organizations to communicate initiatives and changes.
• Coordinate in a matrixed liaison role with contracting, operations, and support areas to ensure the appropriate development and execution of initiatives, communication needs, and issue resolution.
• Triage and address issues raised by providers and routes communications to the appropriate area for handling.
• May act as a conduit back to internal teams for provider input and feedback.
• Supports development and implementation of policy changes and communicates the provider perspective when representing the department on cross-functional teams, corporate initiatives, and tactical objectives.
• Maintain current market knowledge, industry knowledge and innovation awareness to drive the change needed to transform the way healthcare is delivered and reimbursed.

Requirements

• Required: 7 years of experience in healthcare / insurance industry
• Required: 3 years of experience in presenting concepts to varying audiences
• Required: 3 years of Project management experience or other relevant experience with high accountability for managing multiple tasks with defined deadlines
• Preferred: 5 years of experience in presenting concepts to varying audiences
• Preferred: 5 years of Project management experience or other relevant experience with high accountability for managing multiple tasks with defined deadlines

Qualifications

• Education: Required Bachelor’s degree in Business, Healthcare related field or relevant experience and/or education as determined by the company in lieu of bachelor's degree. Preferred: None.
• Licenses or Certifications: Required None. Preferred None.
• Language (Other Than English): None.
• Travel Requirement: Less than 25%.
• Physical, Mental Demands and Working Conditions: Position Type Hybrid; Teaches/trains others Occasionally; Travel from the office to various work sites or from site-to-site Rarely; Works primarily out-of-the-office selling products/services (sales employees) Never; Physical work site required Occasionally; Lifting up to 10 pounds Constant