Protective Services Officer Unarmed

Reports to: Supervisor, Manager, or Director of Protective Services

About the Role

The Protective Services Officer provides internal and external safety and security functions to support the general safety of BSMH facilities, including participation in investigations and detentions when warranted. Officers are assigned to an area and respond to radio and/or telephone calls for routine and emergency assistance.

Responsibilities

• Protects patients, visitors, and employees by providing escorts, patrolling grounds, and mitigating environment of care safety hazards.
• Deters criminal activity through routine patrols of all hospital property, including parking lots and decks.
• Enforces policies such as parking regulations, visitation policies, drug enforcement, and tobacco-free/smoking policy.
• Monitors hospital activity on closed-circuit television to identify escalating situations requiring protective services involvement.
• Intervenes in patient, visitor, and/or staff confrontations as appropriate.
• Documents all duties performed, including completion of daily activity logs and incident reports.
• Demonstrates understanding of emergency procedures, alarm response, evacuation, and internal and external disaster plans.
• Responds to emergency situations and hospital alarms as designated.
• Completes mandatory education and training to maintain organization and department-specific competencies and requirements.
• Maintains applicable certification/licensure.
• Remains on assigned post and completes all post-specific duties.
• Ensures that post and patrol vehicles remain clean, neat, and free of all non-work-related material.
• Follows organizational policies and procedures, with special attention to attendance, punctuality, confidentiality, dress code, ID badge display, and safety.
• Maintains a professional demeanor at all times while on duty.
• Maintains proficiency and standards with all issued equipment.

Requirements

• High school diploma or GED (required).
• Vocational/Technical Degree (preferred).
• 1-2 years of security, law enforcement, or military experience (preferred).
• Valid driver’s license (required).
• BLS Basic Life Support – American Heart Association (required within 6 months of hire).
• Non-Violent Crisis Intervention Training (required within 6 months of hire).

Skills

• Hard/Tech/Clinical Skills:
  • Basic skills using Microsoft Word.
  • Proficiency in the use, maintenance, and safety protocols for defensive tools and restraint equipment (e.g., batons, handcuffs, body-worn cameras, soft restraints), in alignment with healthcare regulations and organizational policies.
  • Technical skills in radio communication, report writing, surveillance systems, and access control software.
  • Ability to accurately document incidents and coordinate effectively with clinical teams and law enforcement.
• Soft/Interpersonal Skills:
  • Effective Communication
  • Active Listening
  • Empathy
  • Conflict Resolution

Pay

Range: $18.11 – $27.17 per hour

Benefits

• Competitive pay, incentives, referral bonuses, and 403(b) with employer contributions (when eligible).
• Medical, dental, vision, and prescription coverage, with HSA/FSA options and life insurance.
• Mental health resources and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.

Benefits may vary based on the market and employment status.