Protective Services Lead

About the role

The Lead of Protective Services is responsible for delivering consistent, high-quality safety and security operations across the Theodore Roosevelt Presidential Library. This role provides shift-level leadership for TRPL’s in-house protective services team, implements protocols, oversees daily security activity, and responds to incidents and emergencies with calm, clear judgment.

Responsibilities

• Support daily protective services operations across buildings, trails, exhibitions, and public spaces.
• Provide shift leadership to Protective Services Officers, ensuring smooth coordination and clear expectations.
• Maintain documentation of incidents and follow-up actions.
• Coordinate with law enforcement, fire/EMS, and federal partners during high-profile events as needed.
• Maintain a visible, calm, visitor-centered presence that reinforces TRPL’s mission.
• Supervise in-house Protective Services Officers, providing day-to-day guidance, coaching, and shift leadership.

Requirements

• Daily standing, walking, and patrols across both indoor and outdoor environments.
• Ability to lift up to 50 lbs and respond physically to emergencies or medical situations.
• Work in varied weather conditions, including rugged Badlands terrain.
• On-call availability and willingness to work evenings, weekends, and high-profile events.

Qualifications

• High school diploma or equivalent.
• 3–5 years of experience in security, protective services, law enforcement, military service, emergency response, or a related field.
• Experience monitoring and operating security systems (CCTV, access control, alarm systems, radio communications).
• Demonstrated experience responding to incidents, emergencies, and public-facing safety situations.