Protective Services Caseworker

About Us

Since 1974 our agency has strived towards supporting an individual's desire to make their own decisions, secure their independence and remain living independently in the community. We are proud of our employees who make this possible every day. Our agency is a thought-leader, a nationally known generator of new ideas, because it welcomes creativity, your ideas. It is an outstanding place to work stimulating, friendly, collaborative. We offer competitive salaries, generous vacation time, and an excellent work/life balance. We value diversity and encourage career growth.

Position Summary

The Protective Services Case Worker will assess and investigate Protective Services cases. The Caseworker is responsible for investigating Protective Services reports, assessing the level of client risk, providing crisis intervention services, advocacy, and monitoring of the case to resolve crisis issues.

Essential Functions

• Investigate Protective Services reports as assigned by the Protective Services Supervisor.
• Conduct field visits to assess an older adult's physical, social, emotional, and environmental status to determine their eligibility and needs in their homes in accordance with Executive Office of Aging & Independence regulations.
• Provision of crisis intervention, advocacy, and casework services.
• Completion of appropriate paperwork and maintenance of client files, including computer database, as defined by the Protective Services Supervisor, and as regulated by the Executive Office of Aging & Independence Affairs.
• Development and maintenance of ongoing service plans to assist in the resolution of Protective Services cases.
• Accessing appropriate mental health, medical resources, and legal assistance when cases require this attention.
• Liaison and clinical consultation with case management staff when appropriate.
• Aid in community education efforts as assigned by Protective Services Supervisor.
• Utilization of court system, when necessary, as indicated under the MGL Chapter 19A 651 CMR law and other mandates.
• Coverage and liaison efforts with other staff members of the Protective Services team.
• Work collaboratively within the team when difficult scenarios and issues arise within a teammate's caseload.
• Coverage responsibilities for the Protective Services team including participation in the after hours on-call, as needed.

Qualifications

• A Masters or higher degree from an accredited school in social work, psychology, counseling, human development, nursing, sociology, criminal justice, public health, public policy, or gerontology, plus at least one year of experience in counseling, casework, case management, preferably in a Protective Services or crisis intervention role preferred;
• A Bachelors' degree from an accredited school in social work, psychology, counseling, human development, nursing, sociology, criminal justice, public health, public policy, or gerontology, plus at least two years of experience in counseling, casework or case management providing protective or crisis intervention services may be substituted for Masters;
• LSW eligibility within 2.5 years of hire required;
• Exceptional negotiation/ problem solving, written/verbal communication skills essential;
• Experience with computers, necessary.

Hours

37.5 per week

Pay Range

Actual rate of pay depends on factors including but not limited to internal equity, experience, and qualifications. The pay range for this position is $33.00 - $34.00/hour.

Our Commitment to Diversity and Inclusion

AgeSpan is strongly committed to fostering a professional environment that recognizes, respects, and encourages the unique contributions of a broad spectrum of qualified employees. It is important that our employees reflect the diverse communities we serve. We maintain a work atmosphere that allows people of varied backgrounds to grow professionally and contribute to our mission by promoting diversity, equity, inclusion, and work-life balance.