Protection Services Officer II (Full-Time)

When you think of an art museum, you might picture paintings or sculptures. But art is so much more than the “traditional” forms you’re used to seeing in galleries. Portland is bursting with all kinds of art forms—from craft beverages and comic books to artisan chocolate and collectible sneakers. There’s no one way to make art, and there’s no one way to be an art person. That’s why you belong here. We’re a place that has room for all kinds of art (and art people). We are a dynamic institution with multiple locations: PAM CUT // Center for the Untold Tomorrow, the Rental Sales Gallery, and the Tomorrow Theater.

About the role

The Protection Services Officer II (PSO II) performs a critical role by protecting the safety of visitors, staff, and Museum property. PSO IIs work in various locations throughout the Museum, including the lobby, control room, Mark building, and patrolling the campus. This role is cross-trained to work in different locations.

Responsibilities

• Act as the first responder to disruptive persons on museum properties
• Interact with visitors in a welcoming manner by assisting with wayfinding and providing information related to the Museum collection, public programs, and events
• Conduct control room operations, including monitoring emergency systems, intrusion detection systems, and camera systems
• Communicate museum policies in a respectful manner
• Resolve conflict using de-escalation techniques and upholding equity and inclusion values
• Safeguard Museum assets, property, equipment, and facilities against illegal and destructive acts
• Respond to medical-related situations and incidents, administer first aid, CPR, and NARCAN when appropriate (within certification and training limits)
• Operate and monitor the Museum’s security, fire alarm, and closed-circuit TV systems
• Respond to and remove visitors who are trespassing or exhibit harassment, discrimination, threatening, disrespectful, or hostile behaviors
• Communicate with law enforcement, fire departments, and emergency medical personnel
• Initiate building evacuations and conduct building sweeps during fire evacuations
• Dispatch PSOs to perform routine tasks and respond to requests for assistance
• Initiate important notification functions via phone, email, radio, or Alert Media
• Report and document incidents and hazardous conditions with objectivity, respect, and an awareness of racial equity, free of assumptions, bias, or stereotypes
• Open and close the Museum
• Secure premises and personnel by patrolling internal and external property and access points
• Perform offsite patrols at locations such as RSG, PAM CUT, storage facilities, etc.
• Respond to and investigate security breaches, incidents, and other alarming behaviors
• Provide backup support to lobby PSO
• Assist with training and development of new security staff members
• Manage lost and found items
• Process mail and oversee shipments and deliveries
• Help adherence to the “Visitor Agreement to Safe & Inclusive Spaces”
• Utilize radio for department communications and other technology such as computers and iPads
• Attend ongoing training and learning opportunities
• Promote and support institutional equity and inclusion goals
• Maintain confidentiality regarding the Museum’s proprietary information and operations
• Perform other related duties as assigned

Requirements

• Minimum 4 years of experience in security operations, law enforcement, military environment, or a related field
• Offsite training for PSO II role must be successfully completed within 90 days
• Current Oregon Department of Public Safety Standards and Training (DPSST) Unarmed certification highly preferred or must be obtained within 90 days
• CPR & AED training certification or must be obtained within 90 days
• Experience with use of force continuum
• Experience with access control, CCTV, and fire systems
• Less than lethal or defensive tactics training preferred (e.g., reflex protect spray)
• Experience with de-escalation of hostile and potentially violent individuals
• Approachable demeanor with a people-first value
• Basic knowledge of security principles
• Work collaboratively in an equitable and inclusive framework with individuals from a wide variety of backgrounds
• Comfortable dealing with conflict, de-escalation, and confrontation
• Excellent interpersonal and verbal communication skills
• Basic operational knowledge of computers including word processing and email
• Prior security or similar experience in environments that include interactions with people experiencing mental illness and/or under the influence of drugs/alcohol
• Effective problem-solving skills

To successfully complete the first 90 days of employment, possession of DPSST, NARCAN training, and First Aid, CPR & AED certification is required.

Job Conditions & Physical Activities

• 42 hours per week
• Night Shift: Wednesday to Sunday or Thursday to Monday
• Onsite/Not Remote
• Evening hours and must be available to work weekends, holidays, and special events as necessary (24/7/365 work environment)
• On-call rotation required
• Overtime and weekends required
• Mandatory Security dress code
• Works with emergency equipment including first-aid kits, fire extinguishers, and AED devices
• Will require working outdoors periodically to secure the premises
• Occasionally lift/push/pull up to 50 lbs in emergencies
• Frequently ascends and descends stairs
• Occasionally remains stationary for prolonged periods but may require rapid movement through the Museum campus in emergencies
• Occasionally grasps and handles objects such as pens, computer mouse, and radio
• Frequently talks with colleagues and visitors
• Occasionally operates a computer and other office equipment, such as a phone, iPad, and printer
• Frequently listens and communicates to callers on the radio
• Occasionally exposed to inclement weather

Pay

The budgeted compensation falls within pay grade F ($23.11 min - $26.45 mid - $29.80 max), based on experience.

Shift differentials (for hourly/non-exempt staff working onsite):

• Evening hours (6:00 pm-12:00 am) will be paid an additional $1.00 per hour
• Night hours (12:01 am-6:00 am) will be paid an additional $2.00 per hour

Benefits

• Medical, dental, and vision insurance
• Retirement plan with employer match
• Generous paid time off and holidays
• Employee perks and discounts