Protection Referral Support Service Provider

About the role

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

SCOPE OF WORK: Engage one Support Consultant to strengthen safe, confidential and accessible protection referral pathways linked to IRC sexual and reproductive health and primary health care services in Za’atari Camp. The GFFO-funded project integrates protection risk reduction, safe identification, information provision and referrals within health services. The assignment is expected to support approximately 12,000 Syrian refugees over ten months, including people facing heightened protection and health barriers. The anticipated level of effort is 10–14 days per month.

Responsibilities

• Map and regularly verify protection, GBV, child protection, legal, psychosocial and disability-inclusive services, including focal points, eligibility, hours, access and capacity.
• Maintain the service directory, referral pathways, SOPs, consent and referral forms, escalation, feedback and complaint procedures.
• Link IRC health and SRH teams with authorized protection providers and camp coordination mechanisms.
• Support safe identification and first-line referral by health and community-facing staff, using informed consent and minimum necessary information. Do not conduct case management or seek unnecessary disclosure.
• Establish and maintain secure, access-controlled, data-minimized referral tracking and provider feedback loops.
• Analyze referral completion, unsuccessful referrals and barriers relating to safety, mobility, accessibility, privacy, documentation, waiting times and capacity; recommend and follow up corrective action.
• Orient and mentor relevant personnel on survivor-centered communication, safe referrals, confidentiality, safeguarding, PSEA, child-safe practice, disability inclusion and do-no-harm.
• Provide protection input to three client-informed safety audits and track agreed risk-reduction actions.
• Prepare discreet, accessible information on services and help-seeking options at health facilities.
• Coordinate with UNHCR-led camp Protection, GBV and Child Protection mechanisms and relevant health coordination groups, as authorized by IRC.
• Conduct quarterly reviews of referral pathway functionality and deliver a final handover with current tools, aggregated results, lessons learned, unresolved gaps and recommendations.
• Promote and actively participate in initiatives and efforts to build team engagement, inclusion, and cohesion in the IRC Jordan office.
• Foster ongoing learning, honest dialogue, and reflection to strengthen