Prosperous Penny Server

About the role

Four Seasons Hotel Westlake Village is seeking a Server to join their team at Prosperous Penny, a speakeasy within the hotel. This role involves creating memorable dining experiences by anticipating guest needs, delivering personalized service, and showcasing genuine hospitality.

Responsibilities

• Describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of the each item’s, origin, taste, and preparation methods;
• Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system;
• Cookout food timings;
• Check completed kitchen orders with the guest’s original order;
• Transport items to the guest table in a timely manner to ensure proper food quality;
• Greet guests in a professional manner, serve beverage and food items while explaining the contents;
• Anticipate and service the guest’s needs before requests are necessary, ascertain satisfaction, and offer suggestions;
• Respond urgently and appropriately to guest concerns and requests;
• Properly and accurately close guest checks;
• Process cash and credit card payments;
• Properly settle voided checks or complimentary meals;
• Breakdown, clean and set-up of tables, buffets, and food stations.

Requirements

• Two years previous experience in a luxury Food and Beverage outlet;
• A high school diploma or equivalent preferred;
• An outgoing personality and a can-do approach to an assigned task;
• A high level of understanding and knowledge of food and wine;
• Excellent reading, writing and oral proficiency in the English language;
• The ability to carry and balance a tray with multiple items;
• Successful candidate must possess legal work authorization in the United States.