ProServe Area Delivery Leader - Engagement Management, AWS Industries
About the role
The Amazon Web Services Professional Services (ProServe) Industry team is seeking an experienced ProServe Area Delivery Leader (PADL) with global responsibility for our Engagement Management capability. This senior leadership role will have responsibility for building, scaling, and evolving the ProServe Industry Engagement Management capability. The PADL-EM will have responsibility for all Engagement Management delivery activities globally, ensuring optimal support while maximizing team utilization and revenue performance. You'll report to the Geo Delivery Leader serving as a strategic advisor to customers, partners, and internal AWS teams.
Key job responsibilities
- Leading and managing the Area Shared Delivery Team, overseeing Delivery Practice Managers (DPMs) and their teams
- Ensuring delivery of best-in-class solutions for customers and partners, meeting and exceeding satisfaction targets
- Driving business development initiatives and provide portfolio guidance and oversight
- Collaborating with Delivery Consultants, Engagement Managers, Account Executives, and partners to identify and define customer business outcomes
- Managing the Area P&L, optimizing team growth, performance, and utilization, ensuring on-time and within-budget delivery of customer engagements
- Serving as an escalation point for Sales and Delivery teams, engaging in pre-sales, in-flight projects, and post-implementation reviews
- Driving quality and productivity initiatives to exceed customer satisfaction targets
About the team
AWS is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.
Basic Qualifications
- 10+ years of IT and/or Management Consulting, or 5+ years of people leadership experience
- Bachelor's degree in Computer Science, Math, or a related field
- Experience leading cloud transformation projects
- Experience building and leading IT Consulting delivery teams of Engagement Managers with global Fortune 500 companies
- Experience in any of the industries such as Health Care & Life Sciences, Telecommunications, Financial Services (Banking/Insurance), Automotive and Manufacturing, Energy, Media & Entertainment, Gaming and Sports
Preferred Qualifications
- Experience in financial modeling, P&L management or analysis
- Experience building and maintaining C-level client relationships
- Advanced technology degree ond/or Project Management Professional (PMP), (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred
- Understanding of AWS services, architectures, and best practices, experience applying AWS frameworks like Well-Architected and Cloud Adoption Framework
- Experience developing agentic and AI solutions across multiple lines of businesses and customers to scale delivery productivity and quality through global mechanisms