ProServe Area Delivery Leader - Engagement Management, AWS Industries
About the role
The Amazon Web Services Professional Services (ProServe) Industry team is seeking an experienced ProServe Area Delivery Leader (PADL) with global responsibility for our Engagement Management capability. This senior leadership role will have responsibility for building, scaling, and evolving the ProServe Industry Engagement Management capability. The PADL-EM will have responsibility for all Engagement Management delivery activities globally, ensuring optimal support while maximizing team utilization and revenue performance.
Responsibilities
Leading and managing the Area Shared Delivery Team, overseeing Delivery Practice Managers (DPMs) and their teams
Ensuring delivery of best-in-class solutions for customers and partners, meeting and exceeding satisfaction targets
Driving business development initiatives and provide portfolio guidance and oversight
Collaborating with Delivery Consultants, Engagement Managers, Account Executives, and partners to identify and define customer business outcomes
Managing the Area P&L, optimizing team growth, performance, and utilization, ensuring on-time and within-budget delivery of customer engagements
Serving as an escalation point for Sales and Delivery teams, engaging in pre-sales, in-flight projects, and post-implementation reviews
Driving quality and productivity initiatives to exceed customer satisfaction targets
Requirements
10+ years of IT and/or Management Consulting, or 5+ years of people leadership experience
Bachelor's degree in Computer Science, Math, or a related field
Experience leading cloud transformation projects
Experience building and leading IT Consulting delivery teams of Engagement Managers with global Fortune 500 companies
Experience in any of the industries such as Health Care & Life Sciences, Telecommunications, Financial Services (Banking/Insurance), Automotive and Manufacturing, Energy, Media & Entertainment, Gaming and Sports
Qualifications
Advanced technology degree ond/or Project Management Professional (PMP), (e.g., Solutions Architect Professional, DevOps Engineer Professional)
Understanding of AWS services, architectures, and best practices, experience applying AWS frameworks like Well-Architected and Cloud Adoption Framework
Experience developing agentic and AI solutions across multiple lines of businesses and customers to scale delivery productivity and quality through global mechanisms
Skills
Experience in financial modeling, P&L management or analysis
Experience building and maintaining C-level client relationships
Ability to translate technical concepts into business value for customers and then talk in technical depth with teams
Cultivate strong customer, Amazon Global Sales (AGS), and ProServe team relationships which enables exceptional business performance
Benefits
Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
Pay
Base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.
USA, CA, San Francisco - $231,200.00 - $312,800.00 USD annually
USA, GA, Atlanta - $201,000.00 - $272,000.00 USD annually
USA, IL, Chicago - $201,000.00 - $272,000.00 USD annually
USA, NY, New York - $221,100.00 - $299,200.00 USD annually
USA, TX, Austin - $201,000.00 - $272,000.00 USD annually
USA, TX, Dallas - $201,000.00 - $272,000.00 USD annually
USA, TX, Houston - $201,000.00 - $272,000.00 USD annually
USA, VA, Arlington - $201,000.00 - $272,000.00 USD annually
USA, VA, Herndon - $201,000.00 - $272,000.00 USD annually
USA, WA, Seattle - $201,000.00 - $272,000.00 USD annually
Schedule
Full-time