Property Support Associate

Key Responsibilities

• Perform ad hoc resident ledger corrections and account adjustments.
• Monitor and manage Yardi dashboards, alerts, and workflows, including move-ins, move-outs, deposit accounting, and other operational exceptions.
• Generate and distribute late payment notices and small balance letters.
• Process security deposit accounting for former residents, ensuring accurate calculations, timely completion, and compliance with company policies and applicable regulations.
• Cook up eviction processing and maintain accurate tracking throughout the legal process.
• Process monthly resident write-offs and maintain supporting documentation.
• Submit delinquent accounts to collections on a monthly basis.
• File and manage Rhino claims as needed.
• Oversee the lease renewal process by:
• Generating renewal proposals.
• Sending renewal notifications to residents.
• Monitoring accepted offers.
• Preparing and distributing renewal lease agreements.
• Monitor month-to-month leases and communicate necessary actions with onsite teams.
• Completing month-end accounting responsibilities for assigned communities.
• Conducting move-in audits to ensure lease documentation, resident charges, and ledgers are accurate, complete, and compliant with company standards.
• Providing ongoing operational support, guidance, and training to onsite teams to promote consistency and best practices.

Reporting & Compliance

• Complete weekly move-in audit reports and communicate findings.
• Perform routine Rhino audits to ensure claim accuracy and compliance.
• Identify operational discrepancies and recommend process improvements.
• Maintain accurate records and documentation in accordance with company policies and procedures.

Qualifications

• Bachelor's degree in Business, Real Estate, or a related field preferred; equivalent combination of education and a minimum of five (5) years of property management experience will be considered.
• Proficiency with Microsoft Office Suite, particularly Excel and Outlook.
• Experience using Yardi or comparable property management software required.
• Strong analytical and problem-solving skills with exceptional attention to detail.
• Excellent organizational, time management, and multitasking abilities.
• Strong written and verbal communication skills.
• Ability to prioritize competing responsibilities and meet deadlines in a fast-paced environment.
• Proven ability to work independently while collaborating effectively with cross-functional teams.
• Demonstrated commitment to accuracy, customer service, and operational excellence.