Property Success Manager

About the role

Prime Vacations is seeking an experienced Property Success Manager to work within the Owner Services Group. This role involves onboarding, communicating with, and managing requests and projects for property owners managed by Prime Vacations LLC. As the Owner Liaison, you will serve as the primary point of contact for property owners.

Responsibilities

• Walk and inspect all new properties onboarded with the new owner and team.
• Manage communications between the team and property owners via a shared mailbox, newsletters, and monthly owner statements.
• Handle owner requests and projects involving Maintenance, Inspections, Housekeeping, vendors, and contractors.
• Manage orders and deliveries to the office from property owners.
• Assist with all Guest Damage Orders for properties.
• Seek approval for all purchase requests or repairs over $250.
• Coordinate walkthroughs of properties for upkeep suggestions and projects as needed.
• Produce a monthly email to all property owners with updates and key data about their properties.
• Be available on-call for all property owners as their primary contact.
• Review monthly Owner Statements for accuracy and address any discrepancies with owners.
• Return all emails and voicemails from owners within 24 hours.
• Assist owners with personal reservations and guest reservations.
• Communicate with Code Enforcement on behalf of owners regarding discrepancies or code violations.
• Schedule and/or perform audits of booking channels for discrepancies across all properties.
• Provide owners with guidance on the usability and function of their Owner’s Portal.
• Act as a liaison between the owner and all Prime Vacations departments/vendors for special requests or guest referral bookings.
• Serve as a liaison between the owner and cleaning staff, providing feedback to the Inspection manager.
• Act as a liaison between the owner and vendors assigned to the property, providing feedback to the Maintenance manager.
• Audit booking channels for property listing accuracy.
• Procure in-person appointments for quality assurance.

Non-Essential Job Functions

• Complete back-of-house data entry tasks.
• Assist owners with additional property needs.
• Review monthly Owner Statement approvals.

Requirements

• AS/AA Degree or equivalent years of experience (2-4 years).
• Intermediate computer skills (Microsoft Outlook, Word, Excel, PowerPoint).
• Ability to learn new programs and adapt to their functional use.
• Flexible schedule, including evenings, weekends, and on-call shifts.

Skills

• Language Skills: Ability to read, analyze, and interpret business periodicals, journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, clients, customers, and the public.
• Mathematical Skills: Ability to calculate figures such as discounts, interest, commissions, portions, and percentages. Ability to apply concepts of basic algebra and geometry.
• Reasoning Skills: Ability to solve practical problems and deal with concrete variables in situations with limited standardization. Ability to interpret instructions in written, oral, diagram, or schedule form.

Physical Requirements

• Must be able to sit, walk, stand, and use hands regularly.
• Must be able to talk and hear on a regular basis.
• May need to lift boxes weighing 10-20 lbs. occasionally.

Work Environment

The work environment is typically moderate in noise level. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Qualifications

• Customer Service experience: 3 years (required).
• Driver’s License (preferred).

Benefits

• 401(k).
• Dental insurance.
• Employee assistance program.
• Flexible schedule.
• Health insurance.
• Paid time off.

Schedule

• 8-hour shifts.
• On-call availability.
• Weekend availability required.

Job Type: Full-time, in-person.