Property Operations Specialist

Description

Fairlawn is a vertically integrated firm specializing in real estate investment, management, and development. Based in Chicago and Champaign, Illinois, we have a more than 10-year track record in value-add projects, development, student housing, and build-to-rent communities. With a portfolio of approximately 6,000 units and $900 million in assets under management, Fairlawn has established a strong presence across Illinois, Indiana, and Kentucky. We are actively expanding into additional Midwest markets.

What will you do?

• Serve as an expert in our Property Management Process
• Align with on-site Property Managers to train new team members in Leasing, Resident Services, Facilities Management and Accounts Receivable
• Lead and Facilitate company training as needed
• Complete special assignments and projects directly impacting property management teams across the Fairlawn portfolio to ensure operational efficiency and financial performance
• Provide flex on-site or off-site support to teams as needed, including filling in for roles during capacity gaps, property onboarding and augmenting capacity during high demand times
• Provide support on frontline operations including answering calls, scheduling appointments, handling resident requests, showing residences to prospective residents, and providing any needed administrative support
• Assist in property onboarding tasks across different departments of the organization both before and after close
• Pivot, roll up your sleeves and jump in where needed!

Why should you work here?

• Competitive Pay
• Additional monthly or quarterly incentive pay for meeting goals and supporting property performance
• Medical, Dental, Vision, and Life Insurance
• Employee sponsored benefits including Short Term Disability, Life Insurance, Critical Illness, Accident, Flexible Spending, and H.S.A. Accounts
• 401(k) Retirement Plan with Match
• Paid Vacation, Sick Leave, and Holiday Pay
• Company events to promote team cohesion
• Wellness Days to focus on being your best self. We want you to have time to disconnect and recharge in a way that works for you
• The opportunity to work for a growing organization where you are valued and can have a direct impact
• Quarterly off-site meetings with your manager to celebrate wins, issue solve and ensure you are set up for success

Requirements

• At least three years of property management or industry-level experience
• At least one year of management experience, preferably in property management
• Previous leasing & sales experience
• The ability to pivot and work at a variety of different settings
• A High School diploma or GED (bachelor’s degree preferred but not required)
• Proficiency with relevant technology (e.g. Microsoft Office, AppFolio, Outlook) and the ability to adapt to changing technology
• Superior attention to detail, high energy and a positive attitude
• An ability to give and receive real-time feedback with a positive mindset
• Demonstrated experience coaching and training successful teams
• Excellent written and verbal communication skills
• The ability to work independently and also work closely with other team members
• To embody our core values: Be Kind, Be Flexible, Own It and Always Improve