Property Operations Associate

About the role

Flock is hiring a Property Operations Associate to manage the day-to-day performance of our single-family rental portfolio. This role involves owning resident relationships from move-in to move-out, executing seamless move-in and move-out processes, managing resident payments and collections, overseeing compliance administration, resolving utility and operational issues, and maintaining operational rigor.

Responsibilities

• Serve as the main point of contact for residents from move-in to move-out, managing inquiries and maintenance requests with responsiveness and care.
• Ensure accurate document completion at move-in, manage the full move-out procedure including final inspections, security deposit assessment and returns in compliance with legal requirements, and update internal systems to reflect all status changes.
• Track and monitor resident payment status across the portfolio, issue reminders and notices for overdue balances in accordance with company policy, coordinate repayment plans or escalations when needed while maintaining professionalism, and when necessary, coordinate eviction proceedings.
• Coordinate and manage all HOA, municipal/city, and Section 8 inspections, including scheduling, compliance tracking, and follow-up to ensure timely resolution of any findings.
• Monitor and resolve utility service issues, coordinate with vendors and field teams to ensure timely resolution, escalate critical service disruptions as needed, and provide resident support regarding utility and maintenance concerns.
• Keep accurate, timely records of all property and resident activity, utilize Appfolio, Google Workspace, and Salesforce to organize workflows and maintain records, and uphold operational procedures to ensure consistency and compliance across the portfolio.

Requirements

• 2+ years in real estate, property management, or customer service. Experience with Appfolio is a plus.
• Meticulous and process-driven: Accurate documentation and adherence to established procedures across multiple properties and resident needs.
• Exceptional communicator: Excellent verbal and written communication skills, delivering outstanding customer service, empathetic, and responsive to resident needs.
• Organized problem-solver: Prioritizing tasks, managing time effectively, and proactively addressing operational needs.
• Accountable and compliant: Demonstrating accountability for responsibilities, participating in feedback loops for continuous improvement, ensuring compliance with company policies, procedures, and regulatory requirements.
• Community-minded: Engaging authentically with diverse communities, listening to concerns, and delivering thoughtful, solution-oriented responses.

Qualifications

• Experience with property management software such as Appfolio.
• Strong organizational and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Passion for property management and a commitment to providing exceptional service to residents.

Skills

• Customer service skills
• Communication skills
• Problem-solving skills
• Time management skills
• Attention to detail

Benefits

Annual salary range: $70,000 - $85,000, plus equity and benefits (medical/dental/vision insurance, 401k).

Pay

$70,000 - $85,000 annually

Schedule

Full-time