Property Manager - Via Apartments

About the role

Milhaus is an award-winning, mixed-use development, construction, and property management company specializing in Class A, urban, multifamily residential buildings. Headquartered in Indianapolis, Milhaus is comprised of inspired and industrious individuals passionate about developing mixed-use and multifamily communities. We provide exceptional customer experiences and create solutions for neighborhoods that positively impact communities through unparalleled expertise in real estate, investment, development, construction, and management. We develop high-quality projects that are financially responsible, withstand the passage of time, improve lives, and transform communities.

Responsibilities

The Property Manager is responsible for the overall management of a multifamily apartment community, including marketing, budgeting, financial management, oversight of the physical plant, and supervision of staff. The Property Manager will communicate regularly with Milhaus employees, lenders, property owners, financial partners, and other stakeholders to ensure the property meets or exceeds its financial performance targets and ownership objectives.

• Financial Performance
  • Prepares and submits annual property budget for review by September 30.
  • Ensures the property budget is monitored closely to meet or exceed budgeted NOI.
  • Develops and implements systems to maximize property revenue and control operating expenses.
  • Reviews property financial performance continually and prepares monthly variance reports to budget.
  • Participates in the preparation of financial and ownership reports as directed.
  • Ensures all rents and fees are collected on time and deposited.
  • Initiates appropriate collection and legal actions for accounts receivable.
  • Initiates all purchases within approved spending limits and budget requirements.
  • Monitors purchasing and expense control through periodic approval of invoices and review of property general ledgers.
  • Oversees and monitors the bid process for all contract work, seeking efficiencies and economies of scale.
  • Ensures paperwork or reimbursements from the property Reserve for Replacement account are processed timely.
  • Collaborates with other Property Managers to compare “best practices” and expenses per unit.
  • Identifies and implements ancillary income sources to increase property revenues.
  • Manages the process of passing through appropriate fees and utility payments to maximize NOI.
• Marketing/Leasing
  • Develops and implements an annual marketing plan to maximize occupancy and updates it quarterly.
  • Updates market information and rental comparison surveys at least monthly.
  • Recommends adjustments to rent levels and/or rental concessions based on occupancy and market changes.
  • Develops and implements resident retention strategies, including an aggressive lease renewal program.
  • Ensures resident satisfaction remains a continual focus.
  • Approves all rental applications.
  • Ensures residents comply with all lease provisions.
  • Inspects vacant apartments for market readiness and maintains ample inventory of market-ready units.
• Asset Preservation
  • Conducts regular exterior and interior inspections.
  • Supervises property maintenance functions, including scheduling, purchasing, service response, and turnover procedures.
  • Establishes and monitors a system for following up with residents on completed service requests.
  • Supervises the completion of budgeted, scheduled capital improvement projects.
  • Ensures move-in and move-out inspections are completed on a timely basis.
  • Monitors the completion of periodic preventive maintenance procedures.
  • Reports potential liability issues and acts to minimize risk management exposure.
• Personnel Management
  • Recruits, hires, trains, coaches, develops, and disciplines on-site staff.
  • Administers the compensation program at the property in adherence with the approved budget.
  • Completes performance appraisals for all staff quarterly, ensuring reviews occur four times per year.
  • Ensures staff compliance with all company policies and local, state, and federal laws and regulations.
  • Establishes periodic performance goals and objectives for each staff person and monitors their attainment.
  • Administers established incentive compensation programs and ensures timely and correct processing of payments.
  • Conducts regular staff meetings to address property performance, policy issues, and other business matters.
• Administrative Tasks
  • Ensures reports are completed accurately and on time.
  • Ensures proper handling of record-keeping functions.
  • Supervises computer data entry of all property information.
  • Processes incident reports for injuries or property losses immediately.
  • Supervises the eviction and bad debt collection process.
  • Ensures compliance with all applicable laws and regulations.
  • Performs other duties as assigned by the Regional Director.

Requirements

• Minimum of two years of progressively responsible experience in property management of at least 200 units with demonstrated ability to deliver financial results.
• Minimum of a high school diploma; college degree preferred.
• Valid driver’s license and reliable private transportation.
• CAM designation a plus.
• Experience in budgeting, revenue enhancement, and expense control.
• Strong track record of successful personnel management, including hiring, training, and staff development.
• Excellent oral and written communication skills.
• Excellent organizational and time management skills.
• Strong interpersonal and consensus-building skills.
• Excellent training skills.
• Strong computer skills, with emphasis on Microsoft Office Suite (Word, Excel).
• Experience with Entrata software application preferred.
• Ability to travel overnight at least once per quarter.
• Ability to operate basic office equipment.
• Ability to lift up to twenty pounds.

Benefits

• Health, Vision, & Dental Insurance
• HSA account with employer match of $600
• FSA for dependent care
• Short-Term Disability
• Company Paid Long-term Leave
• Disability and Life Insurance
• 401K Match
• 4 weeks accrued PTO
• 11 Paid Holidays
• 30% discounts on apartments
• Tuition/Certification Reimbursement
• Wellness Bucks Program
• Wellness Program and Competitions
• Paid Maternity & Paternity Benefits
• Employee Assistance Program
• Pet insurance