Property Manager

About the Role

The Community Manager will oversee all business operations across the apartment community, managing team members, daily activities, and resources to achieve financial and operational goals while ensuring compliance with company policies and procedures.

Responsibilities

• Understand, analyze, and initiate actions to achieve defined KPIs.
• Supervise leasing and maintenance activities to ensure compliance with company policy.
• Analyze performance and trends to develop and implement monthly marketing plans.
• Train, motivate, and supervise on-site staff, including new employee orientation, performance evaluations, and disciplinary procedures.
• Conduct ongoing training for office staff on leasing paperwork, workplace safety, and other necessary topics.
• Enforce safety policies, regulations, and OSHA compliance.
• Secure bids for repairs and replacement work beyond staff capabilities.
• Provide excellent customer service and maintain high standards for resident service.
• Adhere to financial goals, complete month-end and year-end reporting, and provide narratives for expense variances.
• Ensure compliance with regulatory requirements.
• Build and maintain a reputable online presence through social media.
• Meet revenue targets by setting rent rates, collecting rent and fees, and maximizing collection efforts.
• Enforce community guidelines, property notice requirements, and lease terms, including evictions.
• Conduct regular property inspections to ensure safety, cleanliness, and appeal.
• Complete accounting, financial, administrative, and other reports as needed.

Qualifications

• Demonstrated ability to read, write, and communicate effectively for legal documents, sales, and property operations.
• Professional appearance.
• Understanding of property management risks and liabilities.
• Experience with customer service and the resident life cycle.
• Basic understanding of maintenance.
• Strong collection skills.
• Revenue-driven mindset.
• Eagerness to learn and grow.
• Strong communication skills and solution-driven approach.

Skills

• Creative thinking and marketing mindset.
• Resident retention skills.
• Outside-the-box thinking.