Property Manager

Responsibilities

• Full knowledge and understanding of all Vunique Vacation’s software, policies and procedures, and terms and conditions
• Proficiencies in Microsoft Outlook, Office, Teams
• High level knowledge in Breezeway, RueBaRue, Google Voice, Point Central and Minut On Site
• Operations at Our Homes: inspect all homes before and after each guest for damages, losses, and urgent inventory needs
• Maintain property by investigating and resolving guest complaints and requests, enforcing rules of occupancy, pet policies, guest damages, etc.
• Coordinate departure, mid-stay and touch up cleans with housekeeping teams
• Work with Vunique Vacation’s maintenance team on scheduled projects, preventative maintenance, and special projects
• Perform monthly inventory checks at the homes to maintain property supply levels
• Assist in monthly audits of the homes to identify décor and refresh needs
• Storm Prep: work together with Vunique Vacation’s maintenance team to ensure the homes are prepared and secure
• Assist in the cleaning process on cleans with deficiencies that take less than 30 minutes to resolve
• Assist in the overall cleaning process on days where the cleaning team is running behind or short staffed
• Aid in linen bin replenishment to maintain PAR levels and linen replacements on site
• Ensure all owners closets and back of house spaces at the homes are tidy and organized
• Track and follow up with Breezeway comments from cleaning companies to ensure all outstanding issues are resolved prior to guest arrival
• Facilitate photo shoot prep and assist in staging and coordinating shots with marketing/ photography teams
• Communicate issues with cleaning companies directly to Executive Housekeeper to ensure resolution occurs in a timely manner
• Respond to inquiries for incoming and in-house guests in a timely manner – emails, text messages, phone calls, etc.
• Meet guests upon check-in at our home(s) – providing guests with knowledge of the home’s operations and amenities
• Provide guests with your full expertise of local events, recommendations, and area amenities
• Handle customer service requests and resolve guest issues by developing interpersonal relationships and creating an outstanding guest experience
• Coordinate any early arrivals & late departures with guests, maintenance, cleaning team & other property managers
• Ensure Smart Technology and Security features at every home are operational prior to every guest arrival
• Work with Vunique Vacation’s Revenue Management team to provide guest feedback and improve our homes, our service, and our company
• Assist in management and coordination of on-site events
• Represent our Brand in a positive way
• Work as a team – work together with all Property Managers and Vunique Vacation’s team to accomplish our company objectives

Qualifications

• Comfortable with the physical demands of the job including walking properties, climbing stairs, lifting equipment or supplies, managing quick turnovers, and being on your feet for extended periods of time
• Active, energetic, and capable of handling a physically dynamic workday
• Good driving record required for driving a personal vehicle

Benefits

• Base Salary: $51,840/year
• Gas Stipend: $150/week or $7,800/year
• Cell Phone Stipend: $30/month or $360/year