Property Manager

Summary: The Property Manager is responsible for the day‑to‑day operations of an assigned portfolio of properties, including tenant and client relations, asset integrity, financial performance, capital projects, and administration of lease documents.

Responsibilities

• Demonstrate clear understanding of company and client driven operational and financial goals and objectives, effectively communicating and collaborating with other URG team members to ensure metrics are met and a high level of service is provided.
• Develop and promote a sense of community at the properties through thoughtful implementation of tenant engagement initiatives, including tenant events, building‑wide challenges, and ongoing outreach.
• Assist with tenancy and leasing efforts; ensure vacant spaces are show‑ready, oversee tenant move‑in and move‑out processes, and fulfill landlord obligations as required by leases.
• Manage vendor relationships to ensure service expectations and contract obligations are met, costs remain within budget, and expense‑saving opportunities are identified.
• Review and manage service contracts for ongoing building services (janitorial, window washing, parking, landscaping, HVAC, elevator, etc.) and one‑time projects in compliance with owner guidelines.
• Collaborate with the Engineering team to maintain fire/life‑safety programs, conduct annual fire drills, staff training, and tenant/floor‑warden training.
• Execute the Building Improvement program, including bidding, contracting, and managing projects, ensuring timelines, budgets, and stakeholder communication are achieved.
• Conduct regular property inspections per the Property Inspection Program, noting items for future budgeting if funds are unavailable in the current year.
• Ensure current tenant and vendor certificates of insurance are on file and that client and company requirements are strictly adhered to.
• Maintain security and safety of all building occupants, demonstrating understanding of emergency response procedures and participating in training and on‑call duties as required.
• Review new lease documents before entry into the accounting system, proactively identifying and documenting any changes.
• Review and maintain current rent rolls and stacking plans for the assigned portfolio on a monthly basis.
• Prepare monthly and quarterly financial reports, including executive summaries, variance comments, AR narratives, and reforecasting; collaborate with leasing/project teams to incorporate leasing and construction updates.
• Prepare and present annual operating budgets, covering income, expenses, escalations, and capital; collaborate with leasing/project teams on assumptions and construction projects.
• Review and approve annual CAM/tax estimates and reconciliation processes, including expense gross‑ups, tenant expense pools, and CPI adjustments.
• Develop and present recommendations for un‑budgeted projects to the property team and clients.
• Participate in the preparation of the 5‑year capital plan and track capital projects year‑to‑year, making recommendations aligned with client objectives.
• Recommend strategies to improve net operating income by increasing revenues and/or decreasing operating expenses.
• Review and approve monthly rental updates (recurring charges) to ensure accuracy before posting.
• Provide accrual/re‑class information to the Accounting team each month as part of financial reporting.
• Effectively manage the A/R process, following procedures and promptly following up with delinquent tenants.
• Approve invoices with proper coding.
• Oversee the tenant bill‑back process, ensuring invoicing for work exceeding services provided per the lease.
• Establish relationships with tenants and vendors to ensure best‑in‑class service.

Qualifications

• 3–4+ years full‑time experience managing commercial properties, including handling significant operational issues such as emergencies or building renovations.
• Proficient in Microsoft Word and Excel.
• Yardi experience preferred (not required).
• Associate’s degree in Business Management preferred.
• Demonstrates professionalism in all aspects of work performance, maintaining a positive, enthusiastic attitude.

Skills & Abilities

• Excellent organizational skills with the ability to multitask and prioritize.
• Effective business writing and communication skills.
• Customer‑service oriented.