Property Manager

Major Tasks + Key Responsibilities

• Creates the property’s Annual and 90-day Marketing + Leasing Plans in collaboration with the Marketing Department
• Responsible for the successful execution of Marketing + Leasing Plans
• Covers the timely communication for scheduled events
• Makes recommendations to improve marketing and leasing programs
• Prepares regular market surveys, shops competition regularly
• Prepares weekly and monthly reports
• Reviews all rental applications and lease forms for accuracy and compliance with resident policy

Financial Reporting + Control

• Prepares the property's annual budget; works directly with Regional Manager and Property Accountant
• Maintains budget performance and reports variances from budgets
• Aids Property Accountant with preparation of monthly financial accounting, reporting, and explanation of variances
• Reports payroll information to the Corporate office / Human Resources on a timely basis
• Supervises inventory of all equipment and supplies

Site Activity + Resident Management

• Provides leadership to staff and residents by following all company procedures and demonstrates a professional image and demeanor consistent with company standards
• Works with Regional Manager to maximize NOI and ensures owners goals and objectives are aligned with property operations
• Drives new revenue streams to achieve and exceed goals and objectives
• Ensures all resident retention programming, the SUN® program, is executed in a consistent and high quality manner to ensure the highest levels of resident satisfaction is achieved
• Ensures resident files are accurate and complete and maintained in a manner consistent with operating guidelines
• Ensures rent collection programs are administered consistently to ensure revenue is collected within operating standards
• Manages resident complaint log and seeks assistance from Regional Manager when needed
• Manages move-ins and move-outs as site activity requires and ensures proper communication with all site staff to ensure proactive and cohesive operations

Maintenance of Physical Assets

• Regularly evaluates maintenance operations at each site and determines cost efficiency of staffing and preventative maintenance programming
• Performs regular, detailed inspections of physical plant and reports any observed deficiencies and ensures corrective action is taken
• Audits service requests performed by the site staff
• Performs regular inspections of maintenance work - implements, reviews, and when necessary, makes periodic changes to maintenance schedules
• Evaluates and approves decisions for physical repairs, replacements, and/or improvements consistent with capital improvement plan
• Knowledgeable of current status and conditions of all vacant apartments
• Performs regular inspections of common areas, community rooms, common hallways, stairwells, elevators, apartments, grounds, exterior of building, perimeter of property, etc.
• Supervises all vacant apartment make-ready procedures; ensures productivity of staff through routine inspections, view of work in progress
• Directs and/or makes recommendations to Maintenance Supervisor for physical repairs, replacements, and/or improvements when approved
• Directs, approves, and/or makes recommendations for supplies, materials, and equipment and orders when approved
• Evaluates maintenance operations periodically to determine cost efficiency

Staff Training + Development

• Trains staff members on the Company’s standard operating procedures and policies and procedures
• Ensures staff training is consistently administered
• Ensures staff members are knowledgeable and trained on the company’s standard operating procedures and policies
• Coordinates and ensures site staff is trained properly in Yardi
• Holds leadership to staff and residents by following all company procedures and demonstrates a professional image and demeanor consistent with company standards

Human Resources + Personnel Management

• Responsible for ensuring staffing levels are in alignment with the needs of the business
• Supervises on-site personnel and all activities relating to personnel management, i.e. scheduling, time and attendance management, payroll, progressive discipline, etc.
• Manages employee training and development
• Hires and terminates employees in accordance with established guidelines
• Conducts formal employee performance evaluations and recommendations for promotions and/or salary increases for all site personnel

Pure Safety Program

• Actively participates in, follows, and enforces the safety and health programs
• Resolves questions, approves and/or recommends necessary expenditures to correct unsafe conditions
• Conducts regular safety meetings with employees to promote safety awareness and compliance with the Safety and Health Policies
• Investigates accidents and assists with completion of accident report forms when required
• Ensures that specific programs (i.e. hazard communication, protection from bloodborne pathogens, hearing conservation, forklift safety/operator certification) are implemented and complied with consistently
• Reviews safety-related disciplinary actions with the employees