Property Manager

About Us

The United Group of Companies, Inc. is a full-service, vertically integrated leader in real estate development and management with over 50 years of industry expertise. Our mission is to develop, build, and acquire vibrant communities where residents, investors, partners, and commercial clients feel welcome, connected, and fulfilled. We are committed to innovation and have been recognized as a top workplace, including being voted one of the Albany Time Union’s Top Workplaces for ten consecutive years and earning the 2025 Top Real Estate Workplace distinction. Our management company, United Plus Property Management (UPPM), has also earned the Accredited Management Organization (AMO®) of the Year Award for 2024.

About the Role

We are seeking a Property Manager to join our team at Parkstead Watertown at City Center, a professionally managed multi-family community in Watertown, NY.

Responsibilities

• Marketing + Leasing:
  • Create the property’s Annual and 90-day Marketing + Leasing Plans in collaboration with the Marketing Department.
  • Execute Marketing + Leasing Plans successfully.
  • Coordinate and disseminate timely communication for scheduled events.
  • Provide continual sales and leasing training to all leasing and sales staff.
  • Recommend improvements to marketing and leasing programs.
  • Prepare regular market surveys and shop competition.
  • Prepare weekly and monthly reports.
  • Review all rental applications and lease forms for accuracy and compliance with resident policy.
• Financial Reporting + Control:
  • Prepare the property’s annual budget in collaboration with the Regional Manager and Property Accountant.
  • Monitor budget performance and report variances.
  • Assist Property Accountant with monthly financial accounting, reporting, and explanation of variances.
  • Prepare purchase orders and input invoices into Entrata.
  • Report payroll information to the Corporate office/Human Resources on a timely basis.
  • Supervise inventory of all equipment and supplies.
  • Manage the property’s Petty Cash.
• Site Activity + Resident Management:
  • Provide leadership to staff and residents by following company procedures and maintaining a professional image.
  • Work with the Regional Manager to maximize NOI and align property operations with owners' goals.
  • Create and drive new revenue streams to achieve and exceed goals.
  • Ensure resident retention programming (SUN® program) is executed consistently and at a high quality to maximize resident satisfaction.
  • Ensure resident files are accurate, complete, and maintained per operating guidelines.
  • Administer rent collection programs consistently to ensure revenue is collected within operating standards.
  • Manage the resident complaint log and seek assistance from the Regional Manager when needed.
  • Oversee move-ins and move-outs, ensuring proactive and cohesive communication with site staff.
• Maintaining Physical Asset:
  • Regularly evaluate maintenance operations for cost efficiency, including staffing and preventative maintenance programming.
  • Conduct regular, detailed inspections of the physical plant and report deficiencies for corrective action.
  • Audit service requests performed by site staff.
  • Inspect maintenance work and adjust maintenance schedules as needed.
  • Evaluate and approve decisions for physical repairs, replacements, or improvements consistent with the capital improvement plan.
  • Monitor the status and condition of all vacant apartments.
  • Perform regular inspections of common areas, community rooms, hallways, stairwells, elevators, apartments, grounds, and building exteriors.
  • Supervise vacant apartment make-ready procedures and ensure staff productivity through routine inspections.
  • Direct or recommend physical repairs, replacements, or improvements to the Maintenance Supervisor.
  • Approve or recommend supplies, materials, and equipment, and place orders when approved.
• Staff Training + Development:
  • Train staff on the Company’s standard operating procedures and policies.
  • Ensure consistent administration of staff training.
  • Ensure staff are knowledgeable about company procedures and policies.
  • Coordinate and ensure proper training of site staff in Entrata.
  • Uphold standards for employee training, including United’s Pure Safety training and industry-specific training.
• Human Resources + Personnel Management:
  • Ensure staffing levels align with business needs.
  • Supervise on-site personnel, including scheduling, time and attendance management, payroll, and progressive discipline.
  • Manage employee training and development.
  • Hire and terminate employees in accordance with established guidelines.
  • Conduct formal employee performance evaluations and recommend promotions or salary increases.
• Pure Safety Program:
  • Actively participate in, follow, and enforce safety and health programs.
  • Resolve questions, approve, or recommend expenditures to correct unsafe conditions.
  • Conduct regular safety inspections of shops, warehouses, offices, and job sites to ensure safe work practices and conditions.
  • Personally perform safety inspections and review reports of unsafe conditions, making corrections as required.
  • Conduct regular safety meetings to promote awareness and compliance with Safety and Health Policies.
  • Investigate accidents and assist with completing accident report forms.
  • Ensure compliance with specific programs (e.g., hazard communication, bloodborne pathogens protection, hearing conservation, forklift safety).
  • Review safety-related disciplinary actions with employees.

Requirements

• College degree or applicable work history.
• 5+ years of experience in residential property management with LIHTC experience.
• Proficiency with software such as Entrata and CRM.
• Professional designations (e.g., Certified Professional Manager (CPM), Accredited Residential Manager (ARM)) preferred.
• Demonstrated integrity on personal and professional levels.
• Exceptional communication, sales, and negotiation skills.
• Ability to solve problems involving residents and challenging situations.
• Light lifting and carrying as part of physical requirements.

Pay

Approximate salary: $68,000 annually plus Bonus Program.

Schedule

Full-time; Monday - Friday, 8:30 AM – 5:00 PM (evenings and weekends as needed).

Benefits

• Medical: Highmark BlueShield of Northeastern NY – 3 insurance plans with HSA options; eligibility begins the 1st of the month following 30 days of employment.
• Dental + Vision: Eligibility begins the 1st of the month following 30 days of employment.
• Life Insurance: Company-paid Basic Life Insurance Policy (1x Annual Salary) with additional Voluntary Life Plans; eligibility begins the 1st of the month following 30 days of employment.
• 401K Retirement Plan: Voya Financial; employee contribution eligibility begins the 1st of the month following 90 days; employer match eligibility after 1 year of service (up to 4% company match).
• Additional Benefits:
  • Employee Assistance Program.
  • United Concierge Medicine (24/7 telemedicine service, including Mental Health).
  • Calm App premium subscription.
  • Learning Care Group (childcare tuition discount).
  • Dependent Care FSA.
  • Tuition Assistance Program.
• PTO:
  • Personal Time: 24 hours.
  • Sick Time: 56 hours.
  • Vacation Time: 80 hours (escalates based on years of service, up to 160 hours).
  Eligibility begins after a 90-day introductory period.
• Holidays: 10 company-paid holidays.