Property Manager

About the role

Thies & Talle Management, Inc., a leading property management company with over forty years of experience in the multi-housing industry, has an opening for a Full-time Property Manager to oversee three apartment communities located in Owatonna and Faribault, MN. The Property Manager is responsible for the leasing of rental units, the collection of rent, and the authorization of various payments necessary to run the facility. Supervises staff to ensure smooth, efficient, and profitable operation of the site. Responds to concerns and requests of residents of the community. Professional and friendly work environment.

Responsibilities

Essential Duties

• Personally inspect common areas and buildings to monitor the appearance, cleanliness, maintenance, attractiveness, and safety of the property.
• Set appointments, show apartments, certify potential residents and maintain a high percentage of occupancy.
• Screen applicants according to company policies and procedures; notify applicants of status through proper channels.
• Review applications with Regional Property Manager.
• Perform primary Property Manager duties using computer system; keep current on system changes and maintain system information.
• Manage processing of applications to ensure rapid turnover of vacant apartments while following selection criteria.
• Ensure new residents are properly moved in, including completing move-in inspection form before turning over keys.
• Ensure departing residents are properly moved out and all paperwork is completed, including final account statements and collections packets.
• Supervise apartment community staff including performance management, discipline, timekeeping, and payroll.
• Communicate frequently with Regional Property Manager on vital needs of the community.
• Enforce lease and other government rules and regulations, including Fair Housing laws, building safety, health codes, and local ordinances.
• Arrange for painters, carpet cleaners, and resident caretakers and maintenance staff to prepare units for new residents.
• Ensure that all reports including traffic and availability reports, compliance, file inspection, and lease renewal and delinquency are complete and filed timely.
• Resolve day-to-day resident problems and concerns including maintenance, parking, rent or other charges, safety and security.
• Communicate important information to residents with well-written notices written in a positive manner.
• Plan events and meetings with residents to develop a positive sense of community.
• Audit and enter all invoices for payment; fully investigate any questionable invoices.
• Inspect all units every six months; send follow-up notices to residents and arrange for re-inspection and follow-up.
• Document lease violations and follow up with residents.
• Handle emergency situations including crime and fire alarms.
• Understand, follow, and stay current on all information in Operations Manual to ensure that property is in compliance with company policies.

Secondary Duties

• Act as a liaison between residents and community services.
• Prepare and distribute notices and newsletters.
• Help residents and applicants with their paperwork.
• Notify residents of important events.
• Coordinate resident functions.
• Complete reference forms for current or former residents.
• File documentation in resident files.
• Work with the Police Department to help site meet requirements of Crime Free Multi-Housing program.
• Review monthly Operating Report to track income and expenses over time.

Supervisory Relationships

The Property Manager position has supervisor responsibilities for property site staff including the leasing specialist, caretaker and maintenance staff. This involves enforcing policies in Operations Resource Center and Employee Handbook and other work rules and policies, coaching regarding employees for performance issues, and delegating. The Property Manager reports to the Regional Property Manager.

Qualifications

Education and Experience

• High school diploma or equivalent required.
• 1-2 years of college or technical school preferred.
• Must possess the ability to multi-task in performing the essential functions of the position.
• Knowledge of computers and office equipment necessary.
• Excellent verbal and written communication skills required.
• Training and/or experience with subsidized housing preferred.
• Certification as occupancy specialist preferred.
• Driver's license required.

Language Skills

• Ability to read, analyze, and complete documentation required by city, county, state or federal agencies.
• Must be able to communicate through speaking, listening, and writing effectively with residents and outside agencies.

Mathematical Skills

• Ability to add, subtract, multiply, and divide in all units of measure.
• Must be able to calculate figures and amounts such as discounts, interest, commission and percentages.
• Accounting and/or bookkeeping skills are a plus.

Reasoning Ability

• Needs to be able to assess a situation based upon available data and information and make timely and appropriate decisions.

Other Skills/Abilities/Specifications

• Self-motivation and ability to work independently.
• Ability to prioritize job duties; time management is essential.
• Ability to maintain confidentiality required.
• Skill in establishing and maintaining positive relationships with diverse residents, applicants and staff.

Punctuality and Attendance

Regular attendance, reliability, and punctuality are needed to be available to meet with applicants, current residents, and outside vendors during regularly scheduled office hours. The success of the property and maintaining resident satisfaction and filling apartments requires staff to be available at the convenience of applicants and residents. Most buildings or apartment communities managed by Management have small staffs and employees must be able to assist other employees in job duties and be available to respond to occasional property or tenant emergencies.

Working Conditions

• Occasionally works in outside weather conditions.
• Noise level of the work environment is usually moderate.
• Contact with applicants, residents and former residents from diverse religious, cultural and economic backgrounds, including persons with special needs, where communications may pose challenges that will require additional efforts and patience.
• Often has to handle difficult and emotional situations.

Physical Demands

• Regularly required to stand; walk; sit; stoop; kneel; crouch; crawl; climb stairs; and talk or hear.
• Occasionally required to reach with hands and arms and climb or balance.
• Must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, and depth perception.
• Must be able to spend significant time in front of a computer screen and to work for a considerable period of time a day with a computer.

Reasonable Accommodations

Management will provide reasonable accommodations to qualified applicants and employees with disabilities in connection with its application process, modifications or adjustments to the work environment, and modifications or adjustments that allow a disabled individual to have equal benefits and privileges of employment as are enjoyed by other similarly situated individuals without disabilities, unless doing so would cause undue hardship.

Equipment and Tools Used

• Computer, typewriter, copy machine, phone and answering service, pager, and other general office equipment.

Benefits

• Health insurance
• Life insurance
• Vacation
• 401(k)