Property Manager

Primary Role

The Property Manager is responsible for leading all aspects of on-site operations while delivering an exceptional resident experience, maintaining strong occupancy, developing high-performing teams, and ensuring efficient property operations. This role balances leadership, leasing, financial management, resident relations, maintenance coordination, and compliance to achieve operational and financial goals.

Key Responsibilities

• Leasing & Occupancy
• Lead all leasing activities to achieve occupancy and revenue goals.
• Review rental applications in accordance with company screening standards.
• Manage lease renewals and resident retention strategies.
• Maintain model units, amenity spaces, and the leasing office.
• Monitor market conditions and competitor activity while recommending leasing initiatives.
• Resident Experience
• Serve as the primary point of contact for resident concerns and escalated issues.
• Foster positive resident relationships through professional communication and responsive service.
• Coordinate resident events and community engagement initiatives.
• Enforce lease agreements and community policies fairly and consistently.
• Create a seamless move-in and move-out process.
• Financial Management
• Monitor rent collections and manage delinquency in accordance with company policies.
• Submit, code, and track invoices while maintaining budget awareness.
• Aid in annual budgeting and monitor operating expenses.
• Identify opportunities to improve operational efficiency and support property financial performance.
• Team Leadership
• Lead, coach, and develop on-site team members, including leasing, maintenance, and cleaning staff.
• Foster a positive, accountable, and customer-focused culture.
• Coordinate staffing schedules and daily priorities.
• Participate in hiring, onboarding, training, coaching, and performance evaluations.
• Property Operations
• Partner closely with maintenance teams to ensure timely completion of work orders.
• Coordinate unit turns and apartment readiness to support leasing goals.
• Monitor property appearance, curb appeal, and common areas.
• Ensure preventative maintenance schedules are completed.
• Coordinate vendors and assist with property improvement projects as needed.
• Compliance & Administration
• Maintain accurate resident files and property records within AppFolio.
• Ensure compliance with Fair Housing laws, company policies, and applicable local, state, and federal regulations.
• Complete required inspections, registrations, and compliance documentation.
• Follow company Standard Operating Procedures (SOPs) and maintain accurate reporting.
• Communicate regularly with Regional Managers regarding property performance, staffing, resident concerns, and operational priorities.
• Respond appropriately to emergency situations and participate in the on-call rotation when assigned.

Qualifications

• 2+ years of property management or residential housing operations experience preferred.
• Strong leasing, sales, customer service, and leadership skills.
• Working knowledge of budgeting, rent collections, and delinquency management.
• Excellent communication, organization, and conflict resolution abilities.
• Experience supervising and developing teams.
• Proficiency with property management software (AppFolio, Yardi, or similar preferred).
• High school diploma or equivalent required; associate or bachelor's degree preferred.

Salary & Benefits

• Salary Range: $55,000–$75,000 annually, based on experience and property size.
• Performance-based bonus opportunities.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Ongoing training and professional development.
• Career growth opportunities within a rapidly growing portfolio.

Success Metrics

• Occupancy and leasing performance.
• Resident retention and renewal rates.
• Delinquency and collections performance.
• Budget adherence and expense management.
• Work order completion and unit turn timelines.
• Online reputation and resident satisfaction.
• Team development and engagement.
• Compliance with company policies and SOPs.
• Overall property appearance and curb appeal.