Property Manager

About the role

SYNC at Mueller is hiring an experienced Property Manager to lead our community. Candidates must have strong leadership skills, financial acumen, superb customer service skills, be sales focused, and proven ability to successfully manage and develop team members to reach their fullest potential.

A Day in the Life

• Completing daily community walks to ensure community is at peak readiness and curb appeal
• Leading coaching sessions with team members to ensure closing ratios, occupancy levels, resident satisfaction scores, and efficient work order management are maintained
• Managing all on-site team members in all Human Resources functions
• Scheduling and supervising all maintenance staff performance and vendor services including unit turns and unit inspections
• Tracking and reporting all community utility management processes and invoices
• Strategizing for property investment management, maintenance, and reporting
• Communicating with Corporate Support and Executive Teams on daily operations and project statuses
• Completing daily, weekly, and monthly reporting including pre-close and close outs
• Tracking and reporting budget variance notes
• Completing timesheet auditing for employee payroll
• Tracking and submitting employee bonuses and lease commissions
• Managing resident questions, complaints, and concerns

Responsibilities

• Physically inspect all common areas on the property daily to assure its peak readiness and appearance, taking immediate action on unsatisfactory appearance problems. Walk the property daily checking for cleanliness, safety, and conditions of the buildings, driveways, laundry rooms, pools, landscaping, and all exterior features. Note and schedule correction for any safety or hazardous areas immediately.
• Maintain current market and neighborhood information to ensure relative pricing of property and develop marketing and advertising programs to maximize market position. Become familiar with area comparables and retail/commercial business. Plan resident functions as necessary and attend.
• Oversee occupied maintenance to ensure timeliness, quality of work, and resident satisfaction. Confirm that a 50% sales closing ratio is consistently attempted and that all staff members are selling, pre-selling, and renewing whenever possible. Approve all lease paperwork daily, including applications, move-ins, move-outs, and renewals. Ensure all move-ins are walked with the resident and satisfaction is achieved. Perform the duties of Leasing Consultant as needed.
• Monitor maintenance department performance and supplies; inspect and follow up at job sites as needed to assure prompt, thorough make-readies and resident services. Review purchases of all goods and services. Inspect maintenance shop and inventories regularly. Maintain safety and/or OSHA compliance. Review status of daily property maintenance needs with Service Manager-Supervisor, including scheduling of make-readies and staff work assignments.
• Collect, record, and deposit property income accurately and in a timely manner. Implement legal collection procedures on delinquent accounts. Maintain strict rent and NSF collection program, using company policy and legal limitations. Maximize fair security deposit deductions from vacating residents, walking all move-outs, and assigning legal deposit deductions. Be thoroughly familiar with the on-site rent-roll accounting system to perform, instruct, and correct all functions as needed. Represent the property in legal matters regarding resident issues.
• Hire, train, and review performance of all on-site personnel, directing their activities to ensure job satisfaction, acceptable productivity levels, and career progression where earned and available. Delegation to and development/evaluation of site personnel should be accompanied by written communication and thorough record keeping. Maintain personnel files on all staff members.
• Approve all invoices for goods or services received at the site. Utilize and understand the accounts payable system and instruct all office personnel in its use. Ensure files, desks, and trays are neat and organized.
• Administer company policies and procedures as they pertain to site operations. Complete all required weekly, monthly, quarterly, and annual reports in a thorough and timely fashion. Administer office workflow in the most efficient and productive manner. Update all company manuals and binders as necessary and ensure their ready access to employees.
• Maintain a consistent and punctual attendance record.
• Actively seek competitive pricing in goods and services.
• Assure that all reports and forms are completed and submitted accurately on a timely basis.
• Work with supervisor to develop and implement marketing strategies.
• Oversee leasing procedures, including product presentation, training of personnel, and move-in procedures.
• Encourage lease renewals and rent increases.
• Oversee contract services.
• Communicate with supervisor concerning property safety and needs as well as incidents that occur and need attention.
• Track the purchase and installation of new appliances and HVAC units.
• Perform other reasonable duties as assigned.

Requirements

• High school graduate or GED equivalent
• Proficient in Microsoft Office
• A minimum of five years experience in a Property Manager role required
• Prior experience in Class A, Mid-Rise Communities highly preferred
• Excellent oral and written communication skills

Benefits

• Medical, dental, vision, disability, and life insurance
• 401(k) with employer match
• Generous paid time off
• 15% Quarterly Performance Based Bonus
• Monthly Resident Renewal Bonus and Leasing Commissions

Schedule

Evening and weekend work is typical and usual.