Property Manager

About the role

SYNC Residential is hiring an experienced Property Manager to lead our team at an upcoming acquisition in the 78233 area code! This 300+ unit, Class A, Garden Style community was built in 2017 and offers modern, elevated finishes with resort-style amenities.

Responsibilities

A Day in the Life of a Property Manager at SYNC Residential includes completing daily community walks, coaching sessions with team members, managing on-site team members, scheduling and supervising maintenance staff, and tracking community utility management processes.

• Completing daily community walks to ensure community is at peak readiness and curb appeal
• Leading coaching sessions with team members to ensure closing ratios, occupancy levels, resident satisfaction scores, and efficient work order management are maintained
• Managing all on-site team members in all Human Resources functions
• Scheduling and supervising all maintenance staff performance and vendor services including unit turns and unit inspections
• Tracking and reporting all community utility management processes and invoices
• Strategizing for property investment management, maintenance, and reporting
• Communicating with Corporate Support and Executive Teams on daily operations and project statuses
• Completing daily, weekly, and monthly reporting including pre-close and close outs
• Tracking and reporting budget variance notes
• Completing timesheet auditing for employee payroll
• Tracking and submitting employee bonuses and lease commissions
• Managing resident questions, complaints, and concerns

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physically inspect all common areas on the property daily to assure its peak readiness and appearance taking immediate action on unsatisfactory appearance problems
• Maintain current market and neighborhood information to ensure relative pricing of property and develop marketing and advertising programs to maximize market position
• Oversee occupied maintenance to insure timeliness, quality of work, and resident satisfaction
• Confirm that a 50% sales closing ratio is consistently attempted and that all staff members are selling, pre-selling and renewing whenever possible
• Approve all lease paperwork daily, applications, move-ins, move-outs, renewals, etc
• Ensure all move-ins are walked with the resident and satisfaction is achieved
• Perform the duties of Leasing Consultant as needed
• Monitor maintenance department performance and supplies; inspecting and following up at job site as needed assuring prompt, thorough make-readies and resident services
• Review of purchases of all goods and services
• Inspect maintenance shop and inventories regularly
• Maintain safety and/or OSHA compliance
• Review status of daily property maintenance needs with Service Manager-Supervisor, including scheduling of make-readies and staff work assignments
• Collect, record, and deposit property income accurately and timely manner
• Implement legal collection procedures on delinquent accounts
• Maintain strict rent and NSF collection program, using company policy and legal limitations
• Maximize fair security deposit deductions from vacating residents, walking all move-outs and assigning legal deposit deductions
• Be thoroughly familiar with the on-site rent-roll accounting system so as to perform, instruct and correct all functions as needed
• Represent the property in legal matters regarding resident issues
• Hire, train and review performance of all on-site personnel, directing their activities to ensure job satisfaction, acceptable productivity levels and career progression where earned and available
• Approve all invoices for goods or services received at the site
• Utilize and understand the accounts payable system and instruct all office personnel in its use
• Ensure the files, desks and trays are neat and organized
• Administer the company policies and procedures as they pertain to the site operations
• Complete all required weekly, monthly, quarterly and annual reports in a thorough and timely fashion
• Administer office workflow in the most efficient and productive manner
• Update all company manuals and binders as necessary and ensure their ready access to employees
• Maintain a consistent and punctual attendance record
• Actively seek competitive pricing in goods and services
• Assure that all reports and forms are completed and submitted accurately on a timely basis
• Work with supervisor to develop and implement marketing strategies
• Oversee leasing procedures, including product presentation, training of personnel, and move-in procedures
• Encourage lease renewals and rent increases
• Oversee contract services
• Communicate with supervisor concerning property safety and needs as well as incidents that occur and need attention
• Tracking the purchase and installation of new appliances and HVAC units

Qualifications

High school graduate or GED equivalent, proficient in Microsoft Office, and a minimum of two years experience in a Property Manager role required. Excellent oral and written communication skills are also necessary.

Benefits

• Medical, dental, vision, disability and life insurance
• 401(k) with employer match
• Generous paid time off
• 15% Quarterly Performance Based Bonus
• Monthly Resident Renewal Bonus and Leasing Commissions