Property Manager

About the role

Property Managers are the cornerstone of our team. They are responsible for building motivated and trustworthy teams who consistently deliver a notably higher level of service to our residents.

Responsibilities

• Oversee all operations of the community, including maintenance, capital improvements, lease administration, budgeting, forecasting, investor reporting, collections, evictions, expiration management, marketing, lease renewals, service contracts, expense control, Online Reputation Management (ORM), Environmental and Social Governance (ESG), audits, etc.
• Provide superior customer service and communication to our residents and prospects to enhance customer satisfaction and increase renewals, revenue, reputation, and profitability.
• Drive revenues with thorough understanding and analysis of competition and development of creative marketing outreach.
• Develop, manage, mentor, and lead a high-performing and cohesive leasing and maintenance team to maximize engagement and minimize turnover.
• Avoid and resolve conflicts promptly and effectively.
• Attract, train and retain top talent through interviewing, hiring, performance management, coaching, and progressive discipline.
• Oversee sales process and provide exceptional tour experience for prospective residents.
• Proactively follow up with current and prospective renters utilizing and maintaining a Customer Relationship Management database.
• Build and maintain relationships with prospects and current residents to ensure retention and satisfaction.
• Maintain a positive living environment for community residents through prompt conflict resolution and consistent follow-up.
• Prepare, manage, and maintain all aspects of overall community budget and finances.
• Work with leasing staff to ensure that leasing/marketing goals are being met.
• Hold daily meetings with leasing and maintenance teams.
• Perform property inspections and walk the property regularly.
• Effectively communicate with cross functional teams in a timely manner.
• Prioritize ongoing projects and manage essential deadlines.
• Maintain positive relations with community vendors.
• Oversee payables and invoice processing in a timely manner.
• Perform any other related duties as required or assigned.

Requirements

• 5 or more years of multifamily property management experience is required
• 2 or more years of experience as a Property Manager is required
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) is required
• Proficiency with property management system RealPage or similar is required
• Financial acumen and prior experience creating and operating within a budget is preferred
• Bachelor's degree is preferred
• A valid Driver’s License and reliable transportation may be required based upon specific property needs

Qualifications

• Superior customer service!
• Ability to help our customers and resolve any issues with professionalism and clear communication
• A high degree of flexibility; a willingness to adapt to change as our industry grows and evolves
• Regular attendance, punctuality and dependability required
• A positive, motivating, team-oriented attitude
• Superior written, verbal, and listening skills
• Strong time management, organizational skills, and follow-through with attention to detail
• Strong adherence to ethical standards including, but not limited to, the ability to maintain confidentiality and maintain fiduciary responsibility
• Ability to work with a diverse group of people and customers
• Understanding of federal, state and local fair housing laws and provisions
• Ability to work a flexible schedule including weekends and holidays as required

Skills

• Customer Service
• Leadership
• Financial Acumen
• Teamwork
• Communication
• Problem Solving
• Time Management
• Organizational Skills

Benefits

• Training and Development
• Robust Employee Benefits
• 401(k) Contribution and Matching
• Flexible Spending Program for Transit, Medical, Dependent Care and Parking
• Maternity and Paternity Leave
• PTO & Holidays
• Career Advancement Path

Pay

Compensation is commensurate with experience.

Schedule

Flexible schedule including weekends and holidays as required.