Property Manager

We are currently seeking a qualified Property Manager for our Central Square Community located at 2115 Central Avenue, Schenectady, NY 12304.

Why Join Us?

• Salary: $62,400–$66,000 annually, plus bonus potential
• Medical, Dental, and Vision benefit plan offerings for you and eligible family members
• 401(k) retirement plan, with a company match
• 13 Paid Holidays Off, which includes getting your birthday off
• Robust Paid Time Off (PTO) and Wellness PTO
• $50 monthly phone reimbursement
• Maternity/Paternity Leave
• Flexible schedule tailored to both your needs and the property’s needs
• Ongoing training and internal growth opportunities
• Ability to provide feedback across multiple channels and audiences
• Workplace that values respect, open idea-sharing, and personal growth
• Inclusive culture with opportunities to join committees, the training team, and town halls
• Open-door policy for feedback and commitment to diversity

About the role

Provide excellent customer service to residents, prospective residents, guests, and local municipalities to help build and maintain relationships. Work toward or maintain a 100% occupancy rate on a consistent basis. Collect all rent and fees in a timely manner, including following up with specific residents on late rent payments. Ensure 100% compliance to company home standards, including walking the community daily to assess compliance. Manage an established property budget—staying within the allocated amount and maximizing the community’s profitability. Attend to community needs outside of normal business hours when emergencies arise. Plan and execute quarterly resident events. Set high standards for yourself and your team and manage to performance expectations. Maintain the property office to required standards and ensure general office work is completed to deadline. Perform prompt follow-up and follow-through on prospects and applicants. Adhere to all state, government, and local requirements to meet and exceed the expectations of all Fair Housing guidelines. Be invested in the mission and vision of Riverstone Communities and the specific property you support.

Responsibilities

• Provide excellent customer service towards residents, prospective residents, guests and local municipalities to help build and maintain relationships
• Work towards or maintain a 100% occupancy rate on a consistent basis
• Collection of all rent and fees in a timely manner, including following up with specific residents on late rent payments
• Ensure 100% compliance to company home standards, including walking the community daily to assess compliance
• Manage an established property budget – not exceeding the amount allocated and maximizing the communities’ profitability
• Attend to community needs outside of normal business hours when emergencies arise
• Plan and execute quarterly resident events
• Set high standards for yourself and your team, manage to performance expectations
• Maintain the property office to required standards and ensure general office work is completed to deadline
• Perform prompt follow-up and follow-through on prospects and applicants
• Adhere to all state, government, and local requirements to meet and exceed the expectations of all Fair Housing guidelines
• Be invested in the mission and vision of Riverstone Communities and the specific property you support
• Other duties as qualified and trained to do so

Requirements

• 3+ years of experience within management, preferably in property management or mobile home property management
• 3+ years of proven excellent customer service experience through various methods – in person (verbally), over the phone (written), etc.
• 3+ years of experience managing a successful team as well as vendor relationships
• Ability to legally operate a motor vehicle with a valid driver’s license
• Ability to be very active – walking, bending, standing and lifting up to 50 pounds
• Computer proficiency, including using the internet, Google or Microsoft programs and email, etc.
• Ability to take initiative and seek out details and information