Property Manager

Who We Are

11Residential is a property management company specializing in residential multifamily properties in the Western United States. Our mission is to provide a quality living environment that enhances the lives of our residents. We firmly believe that when employees feel valued, our communities prosper. Guided by our foundational principles of integrity, compassion, teamwork, inclusion, growth, and customer service, we are dedicated to fostering an engaging and supportive workplace culture.

Position Summary

As a Property Manager, you will oversee the day-to-day operations and management of a designated community. You will ensure exceptional service delivery, resident satisfaction, and overall operational efficiency. Your responsibilities will include leasing, marketing, financial management, staff supervision, and fostering a sense of community among residents.

What you'll be doing

• Supervise maintenance and leasing staff, delegate tasks, provide training and coaching, and ensure timely completion of work.
• Review and approve lease applications, ensuring compliance with company policies and standards.
• Maintain high property occupancy rates through effective resident retention strategies and tailored leasing and marketing approaches.
• Stay informed about current market conditions and competition to optimize property performance.
• Increase revenue while managing controllable expenses, including revenue collections and delinquency control.
• Provide exceptional customer service to residents, promptly addressing any issues or concerns.
• Oversee maintenance operations to ensure timely completion of service requests and adherence to quality standards.
• Manage positive relationships with vendors and negotiate contracts.
• Cook up resident activities and communication, including monthly newsletters and community events.
• Prepare and deliver financial and marketing reports to stakeholders in a timely manner.
• Manage the property budget and adhere to budgetary guidelines and purchasing protocols.
• Utilize Yardi Voyager, CRM IQ, RentCafe, HappyCo, and other property management systems to ensure accurate record keeping, compliance, reporting, and communication.
• Carry out regular property inspections to maintain curb appeal and address maintenance needs.
• Collaborate with leadership and Human Resources on various functions, including recruitment, performance management, and employee relations.
• Aid other properties, if needed, to support overall operational goals.
• Fulfill any other duties as assigned by management based on business needs.

Qualifications

• 5+ years of experience in managing multifamily properties.
• Proficiency in using Yardi Voyager is required, and experience with other property management software including CRM IQ, RentCafe, and HappyCo is preferred.
• Proficient in Microsoft Office Suite including Word, Outlook, Excel, and Teams.
• Being bilingual in English and Spanish is a plus.
• Strong knowledge of local, state, and federal Fair Housing and other housing laws.
• High school diploma or equivalent (GED) is required.
• Must hold and maintain a valid driver's license and have reliable transportation.
• Must possess a high level of integrity and compassion with an emphasis on teamwork, inclusion, growth, and customer service.
• Must be able to work in-person on premises. This role is not eligible for remote work.

Pay and Benefits

The base compensation range for this position is $35 to $38 per hour. In addition to the base pay, this role offers exciting opportunities for performance-driven bonuses. Exact compensation may vary based on skills, experience, and location.

• Medical, dental, and vision insurance coverages.
• Health savings account.
• 401(k) with a 4% company match.
• 30% Employee Rental Discount based on availability.
• Mileage Stipend or reimbursement for travelling positions.
• Education Reimbursement program.
• Paid Time Off – Vacation, Sick, Paid Holidays, Birthday Holiday, Service Day, and Health & Wellness Day.
• Exciting growth and development opportunities.

Physical Requirements

To successfully perform the essential functions of this job, the employee must be able to:

• Perform work in a professional office environment.
• Must be able to use standard office equipment such as computers, phones, photocopiers, and fax machines.
• Regularly required to sit, and to move about the various work environments to train, monitor and ensure compliance with all company requirements.
• This role requires the ability to walk the property (or properties) regularly, including climbing stairs, to show apartment homes and amenities to prospective residents.
• The position may involve standing for extended periods and moving throughout the community in various weather conditions.
• Versatile communication skills, verbally communicating with employees, co-workers and customers in person, virtually, and by phone.
• Lift, push, and pull up to 25 pounds.
• Travel to various worksites that may require overnight stays, flights, and/or prolonged travel in a vehicle.