Property Manager

About the role

This position supports Castlerock Apartments in Wenatchee, WA, a 139-unit property. To learn more, please visit the property website at https://www.castlerockwenatchee.com/. 11Residential is a property management company specializing in residential multifamily properties in the Western United States, with a mission to provide a quality living environment that enhances the lives of our residents.

As a Property Manager, you will oversee the day-to-day operations and management of a designated community, ensuring exceptional service delivery, resident satisfaction, and overall operational efficiency. This role offers a unique opportunity to make a positive impact on the lives of our residents while driving the success and growth of our portfolio.

Responsibilities

• Supervise maintenance and leasing staff, delegate tasks, provide training and coaching, and ensure timely completion of work.
• Review and approve lease applications, ensuring compliance with company policies and standards.
• Maintain high property occupancy rates through effective resident retention strategies and tailored leasing and marketing approaches.
• Stay informed about current market conditions and competition to optimize property performance.
• Increase revenue while managing controllable expenses, including revenue collections and delinquency control.
• Provide exceptional customer service to residents, promptly addressing any issues or concerns.
• Oversee maintenance operations to ensure timely completion of service requests and adherence to quality standards.
• Manage positive relationships with vendors and negotiate contracts.
• Coordinate resident activities and communication, including monthly newsletters and community events.
• Prepare and deliver financial and marketing reports to stakeholders in a timely manner.
• Manage the property budget and adhere to budgetary guidelines and purchasing protocols.
• Utilize Yardi Voyager, CRM IQ, RentCafe, HappyCo, and other property management systems to ensure accurate record keeping, compliance, reporting, and communication.
• Conduct regular property inspections to maintain curb appeal and address maintenance needs.
• Collaborate with leadership and Human Resources on various functions, including recruitment, performance management, and employee relations.
• Assist other properties, if needed, to support overall operational goals.
• Fulfill any other duties as assigned by management based on business needs.

Requirements

• 3+ years of experience in managing multifamily properties.
• Proficiency in using Yardi Voyager is required, and experience with other property management software including CRM IQ, RentCafe, and HappyCo is preferred.
• Proficient in Microsoft Office Suite including Word, Outlook, Excel, and Teams.
• Being bilingual in English and Spanish is a plus.
• Strong knowledge of local, state, and federal Fair Housing and other housing laws.
• High school diploma or equivalent (GED) is required.
• Must hold and maintain a valid driver's license and have reliable transportation.
• Must possess a high level of integrity and compassion with an emphasis on teamwork, inclusion, growth, and customer service.
• Must be able to work in-person on premises.

Compensation

The base compensation range for this position is $32 to $34 per hour. In addition to the base pay, this role offers exciting opportunities for performance-driven bonuses.

Benefits

• Medical, dental, and vision insurance coverages.
• Health savings account.
• 401(k) with a 4% company match.
• 30% Employee Rental Discount based on availability.
• Mileage Stipend or reimbursement for travelling positions.
• Education Reimbursement program.
• Paid Time Off – Vacation, Sick, Paid Holidays, Birthday Holiday, Service Day, and Health & Wellness Day.
• Exciting growth and development opportunities.

Physical Requirements

To successfully perform the essential functions of this job, the employee must be able to: Perform work in a professional office environment, use standard office equipment, and regularly sit and move about the various work environments. The role requires the ability to walk the property, including climbing stairs, to show apartment homes and amenities to prospective residents. The position may involve standing for extended periods, moving throughout the community in various weather conditions, and lifting, pushing, and pulling up to 25 pounds.