Property Manager

About the role

Progress Residential is a leading property manager of single-family rental homes nationwide, recognized as a Great Place to Work® for two consecutive years. We empower our teams to deliver an exceptional living experience for residents while fostering a people-first culture. As a Property Manager, you will lead a team responsible for single-family rental homes, driving market performance and ensuring seamless service through resident-focused operations.

Responsibilities

• Lead and manage a team responsible for single-family rental homes, including resident inquiries, move-in procedures, rent collection, evictions, and reputation management.
• Serve as the primary liaison between central support and the market team, ensuring alignment on marketing, rent collections, resident inquiries, and P&L performance.
• Oversee property management staff, including training, goal-setting, and performance management to maintain high customer service standards.
• Drive teamwork and collaboration across Leasing, Pricing, Retention, Operations, Service, and Construction teams to optimize P&L performance.
• Manage daily operations and provide direction in the absence of the Regional Operations Director, exercising sound judgment and autonomy within company guidelines.
• Ensure timely responses to customer cases and escalations, with transparent documentation in systems.
• Monitor and enhance resident experience through Google, social media, and resident surveys/feedback.
• Maintain knowledge of lease provisions, resident rules, and regulations, and ensure compliance with move-in documentation and procedures.
• Oversee vacant home walks, move-in inspections, and asset readiness for new residents.
• Collaborate with central departments to approve move-in requests, application and lease follow-up, and fleet management.
• Manage the resident eviction process, including court attendance and timely asset possession in cases of non-payment or lease non-compliance.
• Gather and provide information to central support teams for formal resident complaints.
• Lead a team to drive rental collections, minimize evictions, and reduce delinquency.
• Conduct occupancy checks and manage move-in/move-out operations in Yardi.
• Stay informed of market and industry trends and train teams on fiduciary duty and business-aligned decision-making.
• Ensure adherence to policies, procedures, and safety guidelines, and analyze processes for efficiency and optimal staffing.
• Recruit, hire, train, and supervise property management teams, including performance reviews, corrective action, and development plans.

Requirements

• Bachelor’s Degree in Business or 5+ years of progressive property management experience in single-family or multi-family rental industry.
• 3+ years of supervisory experience.
• Real Estate license required (within 90 days of hire).
• Real Estate license and Property Manager Permit required in the state of Nevada.
• Valid Driver’s License.
• Ability to build and maintain positive internal and external relationships.
• Strong organizational skills and attention to detail.
• Ability to thrive in a dynamic, fast-paced, growth-oriented environment.
• Fosters teamwork, mutual respect, and productive interactions in person and through technology.
• Excellent oral and written communication skills.
• Computer literacy with proficiency in MS Office suite; experience with Yardi Voyager and Salesforce is a plus.

Physical Demands

• Prolonged sitting using office equipment and computers.
• Moderate stooping, kneeling, crouching, reaching, and standing.
• Occasional light lifting of supplies and materials up to 25 lbs.
• Ability to talk, hear, compare, compute, compile, copy, analyze, coordinate, synthesize, negotiate, and communicate.
• Prolonged walking and recurring movements to fingers, hands, wrists, legs, and feet.
• Ability to judge distances and spatial relationships.

Benefits

• Competitive compensation with performance-based bonuses.
• Comprehensive benefits package including medical, dental, vision, parental leave, and a 401(k) with company match.
• Generous time off: PTO based on tenure, 13 paid holidays, and 1 floating holiday.
• Ongoing learning and development through quarterly summits, town halls, and continuous training.
• A collaborative, recognition-focused culture that values fun and meaningful work.