Property Manager

About the role

The Property Manager (“PM”) will have broad and in-depth general management responsibilities at their assigned apartment development(s). The PM will supervise a site team consisting of administrative, supportive services, and maintenance personnel. In some instances, the PM may be solely responsible for administrative tasks and may also perform supportive service tasks.

The PM will ensure their assigned apartment development(s) meets all financial goals as identified in the annual budget, relentlessly pursue full occupancy and rent collection, and optimize rental income following program requirements and market conditions. The PM will also ensure compliance with all covenants, supportive service requirements, and maintenance tasks while maintaining a safe work environment. The PM will ensure the integrity of all financial and operations data/systems and provide excellent customer service to residents to encourage long-term retention.

As site leader, the PM will demonstrate professional leadership, support the development and training of supervised staff, and pursue their own professional development through the Pennrose Academy. The PM will report to a Regional Property Manager.

Responsibilities

• Effectively manage rent increases, rent collections, and the eviction process.
• Consistently market the property to high standards, optimize curb appeal, and successfully convert applicant traffic/waitlists to successful residency while meeting all Fair Housing requirements.
• Understand all aspects of the affordable housing/market rate program features of the assigned property and optimize financial and operational performance within this construct.
• Proactively manage housing partner subsidy programs and relationships.
• Manage accounts receivable, accounts payable, and cash to meet all obligations timely.
• Monitor utility consumption and related expenses; optimize the use of the NWP system and responses.
• Inspect the property daily, attend to maintenance needs and conditions, and prioritize safety.
• Provide meaningful input to the capital planning process, budget process, and examine expenditures for cost savings and efficiencies; share best practices with colleagues.
• Ensure team members are onboarded effectively, trained, motivated, and equipped to succeed.
• Manage work orders, preventive maintenance, apartment turns, and leasing of vacant units within company policy timeframes.
• Process re-certifications, build/manage credible waiting lists for each unit type, anticipate issues impacting occupancy and financial performance, meet deadlines, and work proactively.
• Own all aspects related to apartment development operations.
• Teach staff about customer service, professionalism, safe work practices, effective property inspections, vendor management, and the optimum use of technology (e.g., Mobile Maintenance/Yardi) and Fair Housing and Risk Management initiatives.
• Ensure the property is prepared to excel at all inspections (including agency and REAC) without surges in staff and spending; maintain inspection readiness at all times.
• Complete insurance administration tasks necessary to successfully conclude insurance claims.
• Serve as a role model, mentor, coach, and trusted resource to field staff and residents.
• Ensure the Supportive Services program is successful and meets obligations.
• Support Pennrose Academy efforts to heighten staff technical expertise.

Performance Metrics

• Property will successfully meet all aspects of the annual operating budget.
• Employee retention will increase, and staff competency will improve.
• Property inspection results will be consistently excellent.
• Unit turnover and unit occupancy times will steadily improve, as will tenant residency.
• Insurance claim work will be administered timely and professionally.
• Work order and preventive maintenance completions will meet PMC standards consistently.
• Property will not experience insurance claims due to staff neglect.
• Resident satisfaction surveys will yield consistently positive results.

Requirements

• High School Diploma (College degree a plus).
• Four years of increasing property management responsibilities.
• Knowledge of both affordable and market rate housing.
• Industry training credentials authenticating understanding of rental housing programs.
• Valid driver’s license, insured vehicle, and ability to travel (between properties).

Working Conditions

• Ability to work periodic flexible hours.
• Ability to travel by plane and automobile.
• Ability to work at property locations within or near transitional neighborhoods.
• Ability to climb stairs, take elevators, bend, squat, and reach overhead.

Pay

$85,000 - $90,000/year depending on experience.