Property Manager

About the role

The Property Manager (“PM”) will have broad and in-depth general management responsibilities at their assigned apartment development(s). The PM will supervise a site team consisting of administrative, supportive services and maintenance personnel at levels consistent with property resources. In some instances, the PM may be solely responsible for administrative tasks and may also perform supportive service tasks.

Responsibilities

• Ensure assigned apartment development(s) meet all financial goals as identified in the annual budget
• Relentlessly pursue full occupancy and collection of rent, optimizing rental income following program requirements and market conditions
• Ensure all compliance covenants and supportive service requirements are consistently met
• Manage all maintenance tasks professionally while maintaining a safe work environment
• Ensure the integrity of all financial and operations data and systems
• Provide excellent customer service to residents to encourage long-term retention
• Demonstrate professional leadership and support the development and training of supervised staff
• Diligently pursue professional development by fully utilizing the Pennrose Academy
• Report to a Regional Property Manager
• Effectively manage rent increases, rent collections and the eviction process
• Consistently market the property to high standards, optimize curb appeal and successfully convert applicant traffic and waitlists to successful residency while meeting all Fair Housing requirements
• Understand all aspects of the affordable housing and market rate program features of the assigned property and optimize the financial and operational performance within this construct
• Proactively manage housing partner subsidy programs and relationships
• Manage accounts receivable, accounts payable and cash to meet all obligations timely
• Monitor utility consumption and related expense, optimize the use of NWP system and responses
• Inspect the property daily, attend to maintenance needs and conditions while being mindful of safety
• Provide meaningful input to the capital planning process, budget process and examine expenditures for cost savings and efficiencies; share best practices with colleagues
• Ensure team members are on-boarded effectively, trained, motivated and equipped to be successful stewards of the properties
• Ensure work orders, preventive maintenance, apartment turns and the leasing of vacant apartment units are completed within company policy timeframes
• Process re-certifications, build and manage credible waiting lists for each unit type, anticipate issues impacting occupancy and financial performance, meet deadlines and work proactively
• Own all aspects related to your apartment development
• Teach staff about customer service, professionalism, safe work practices, effective property inspections, vendor management and the optimum use of technology, Mobile Maintenance/Yardi and Fair Housing and Risk Management initiatives
• Ensure property is prepared to excel at all property inspections, including agency and REAC, without the need for surges in staff and spending
• Complete those insurance administration tasks necessary to successfully conclude insurance claims
• Serve as a role model, mentor, coach and trusted resource to field staff and residents
• Ensure that Supportive Services program is successful and meets obligations
• Support the Pennrose Academy efforts to heighten the technical expertise of staff

Performance Metrics

• Property will successfully meet all aspects of the annual operating budget
• Employee retention will increase and staff competency will be improved
• Property inspection results will be consistently excellent
• Unit turnover and unit occupancy times will steadily improve as will tenant residency
• Insurance claim work will be administered timely and professionally
• Work order and preventative maintenance completions will meet PMC standards consistently
• Property will not experience insurance claims due to neglect on the part of staff
• Resident satisfaction surveys will yield consistently positive results

Requirements

• High School Diploma; college degree a plus
• Four years of increasing property management responsibilities
• Knowledge of both affordable and market rate housing
• Industry training credentials which authenticate understanding of rental housing programs
• Valid driver’s license, insured vehicle, and ability to travel between properties

Working Conditions

• Ability to work periodic flexible hours is required
• Ability to travel by plane and automobile is required
• Ability to work at property locations within or near transitional neighborhoods
• Ability to climb stairs, take elevators, bend, squat and reach overhead

Pay

$68,000–$72,000 per year depending on experience