Property Manager

About the Role

The Property Manager (“PM”) will have broad and in-depth general management responsibilities at their assigned apartment development(s). The PM will supervise a site team consisting of administrative, supportive services, and maintenance personnel. In some instances, the PM may also perform administrative and supportive service tasks. The PM will ensure the assigned apartment development(s) meets all financial goals as identified in the annual budget, relentlessly pursue full occupancy and rent collection, and optimize rental income following program requirements and market conditions. The PM will maintain compliance with all covenants and supportive service requirements, manage maintenance tasks professionally, and ensure a safe work environment. The PM will also provide excellent customer service to residents to encourage long-term retention and demonstrate professional leadership while supporting the development and training of supervised staff.

The PM will report to a Regional Property Manager.

Responsibilities

• Effectively manage rent increases, rent collections, and the eviction process.
• Consistently market the property to high standards, optimize curb appeal, and convert applicant traffic/waitlists to successful residency while meeting all Fair Housing requirements.
• Understand all aspects of affordable housing and market-rate program features of the assigned property to optimize financial and operational performance.
• Proactively manage housing partner subsidy programs and relationships.
• Manage accounts receivable, accounts payable, and cash flow to meet all obligations timely.
• Monitor utility consumption and related expenses, optimizing the use of the NWP system and responses.
• Inspect the property daily, addressing maintenance needs and safety conditions.
• Provide meaningful input to the capital planning and budget processes, examining expenditures for cost savings and efficiencies.
• Ensure team members are effectively onboarded, trained, motivated, and equipped to succeed.
• Manage work orders, preventive maintenance, apartment turns, and leasing of vacant units within company policy timeframes.
• Process re-certifications, build and manage credible waiting lists for each unit type, and proactively address issues impacting occupancy and financial performance.
• Own all aspects of apartment development operations.
• Train staff on customer service, professionalism, safe work practices, property inspections, vendor management, and the use of technology (e.g., Mobile Maintenance, Yardi) and Fair Housing/Risk Management initiatives.
• Ensure the property is prepared for all inspections (agency, REAC) without last-minute surges in staff or spending.
• Complete insurance administration tasks to successfully conclude insurance claims.
• Serve as a role model, mentor, coach, and trusted resource to field staff and residents.
• Ensure the Supportive Services program meets its obligations.
• Support Pennrose Academy efforts to enhance staff technical expertise.

Performance Metrics

• Property successfully meets all aspects of the annual operating budget.
• Employee retention increases and staff competency improves.
• Property inspection results are consistently excellent.
• Unit turnover and occupancy times steadily improve, along with tenant residency.
• Insurance claim work is administered timely and professionally.
• Work order and preventive maintenance completions meet PMC standards consistently.
• Property does not experience insurance claims due to staff neglect.
• Resident satisfaction surveys yield consistently positive results.

Requirements

• High School Diploma (College degree a plus).
• Four years of increasing property management responsibilities.
• Knowledge of both affordable and market-rate housing.
• Industry training credentials authenticating understanding of rental housing programs.
• Valid driver’s license, insured vehicle, and ability to travel between properties.

Working Conditions

• Ability to work periodic flexible hours.
• Ability to travel by plane and automobile.
• Ability to work at property locations within or near transitional neighborhoods.
• Ability to climb stairs, take elevators, bend, squat, and reach overhead.

Pay

$70,000 - $75,000/year depending on experience.