Property Manager

About the role

The Property Manager (PM) has broad, in‑depth general management responsibilities for assigned apartment developments. The PM supervises a site team of administrative, supportive services, and maintenance personnel, ensures financial goals are met, drives full occupancy and rent collection, maintains compliance and safety, safeguards financial and operational data, delivers excellent resident service, and leads professional development through the Pennrose Academy. The PM reports to a Regional Property Manager.

Responsibilities

• Supervise and develop a site team of administrative, supportive services, and maintenance staff.
• Ensure assigned apartment development meets all financial goals identified in the annual budget.
• Relentlessly pursue full occupancy, rent collection, and rental‑income optimization in line with program requirements and market conditions.
• Maintain compliance covenants and supportive‑service requirements, and manage maintenance tasks professionally while ensuring a safe work environment.
• Preserve the integrity of all financial and operations data and systems.
• Provide excellent customer service to residents to encourage long‑term retention.
• Demonstrate professional leadership, support staff development and training, and pursue personal professional growth via the Pennrose Academy.
• Effectively manage rent increases, rent collections, and the eviction process.
• Consistently market the property to high standards, optimize curb appeal, and convert applicant traffic/waitlists to residency while meeting Fair Housing requirements.
• Understand and optimize the financial and operational performance of both affordable and market‑rate housing program features.
• Proactively manage housing‑partner subsidy programs and relationships.
• Manage accounts receivable, accounts payable, and cash to meet all obligations timely.
• Monitor utility consumption and related expenses, optimizing use of the NWP system.
• Inspect the property daily, attending to maintenance needs and safety considerations.
• Provide input to capital planning and budgeting processes, seeking cost‑savings and sharing best practices.
• On‑board, train, motivate, and equip team members to be successful stewards of the properties.
• Oversee work orders, preventive maintenance, apartment turns, and leasing of vacant units within company policy timeframes.
• Process re‑certifications, build and manage credible waiting lists, anticipate occupancy issues, and meet deadlines proactively.
• Own all aspects related to the assigned apartment development.
• Teach staff about customer service, professionalism, safe work practices, effective inspections, vendor management, and optimal use of technology (Mobile Maintenance/Yardi), Fair Housing, and risk‑management initiatives.
• Ensure the property is always ready for agency and REAC inspections without staffing surges.
• Complete insurance administration tasks necessary to conclude insurance claims successfully.
• Serve as a role model, mentor, coach, and trusted resource to field staff and residents.
• Ensure the Supportive Services program meets all obligations.
• Support Pennrose Academy efforts to heighten staff technical expertise.

Performance Metrics

• Property meets all aspects of the annual operating budget.
• Employee retention increases and staff competency improves.
• Property inspection results are consistently excellent.
• Unit turnover and occupancy times steadily improve, enhancing tenant residency.
• Insurance claim work is administered timely and professionally.
• Work order and preventive‑maintenance completions consistently meet PMC standards.
• Property avoids insurance claims due to staff neglect.
• Resident satisfaction surveys yield consistently positive results.

Required Education and Experience

• High School Diploma (college degree a plus).
• Four years of increasing property‑management responsibilities.
• Knowledge of both affordable and market‑rate housing.
• Industry training credentials that demonstrate understanding of rental‑housing programs.
• Valid driver’s license, an insured vehicle, and ability to travel between properties.

Working Conditions

• Ability to work periodic flexible hours.
• Ability to travel by plane and automobile.
• Ability to work at property locations within or near transitional neighborhoods.
• Physical ability to climb stairs, use elevators, bend, squat, and reach overhead.

Pay

Pay range $76,000 – $80,000 per year, depending on experience.