Property Manager

Reports To

Owner

Job Summary

We are seeking a compassionate, organized, and experienced Property Manager to oversee the day-to-day operations of our senior living facility. This role is responsible for ensuring the community is safe, well-maintained, financially sound, and compliant with housing regulations while promoting a respectful, service-oriented environment for our senior residents.

Key Responsibilities

Facility Operations & Maintenance

• Oversee maintenance, housekeeping, and groundskeeping to ensure cleanliness, safety, and accessibility.
• Supervise on-site personnel like landscapers and cleaning crews, and handle emergencies when necessary.
• Responsible for work orders being done in a timely manner, apartment vacancies and turns are done efficiently and any plumbing, maintenance, roofing, and building problems are taken care of by vendors when necessary.
• Responsible for making sure all preventative maintenance is done and kept up in a timely manner.
• Schedule and manage repairs, inspections, and capital improvements.
• Ensure compliance with all local, state, and federal safety and housing regulations.
• Manage vendor relationships and oversee service contracts.

Resident Relations

• Serve as the primary point of contact for residents and their families regarding housing-related concerns.
• Foster a welcoming, respectful, and supportive atmosphere for seniors.
• Address resident inquiries, complaints, and concerns promptly and effectively, with empathy and professionalism.
• Coordinate with service staff to support residents' needs (e.g., accessibility, reasonable accommodations).

Leasing & Occupancy

• Manage leasing activities including advertising, showing units, screening applicants, and preparing lease agreements.
• Follow up with prospective renters, cold calls, advertising, tours for prospective renters and/or their families, and being the contact person for inquiries.
• Maintain target occupancy levels and minimize vacancy rates.
• Explore different marketing options and alternatives.
• Ensure compliance with fair housing laws, senior housing regulations (e.g., HUD if applicable), and lease terms.

Financial Management

• Prepare and manage annual property budget, including rent collection, expense tracking, and financial reporting.
• Approve invoices and oversee property-related expenses.
• Deal with all vendors and handle all accounts payable.
• Monitor utility usage and implement cost-saving initiatives where appropriate.

Team Management

• Supervise on-site staff including maintenance, janitorial, office and leasing personnel.
• Provide leadership, training, and performance feedback to staff.
• Create a positive, collaborative workplace culture focused on service and compliance.
• The manager is responsible for all human resources functions - interviewing, hiring, firing, warnings, payroll with relevant reporting and any training necessary.

Qualifications

Education

• Bachelor’s degree in Property Management, Business Administration, or related field preferred.

Experience

• Minimum 3–5 years of experience in property management.
• Experience in senior housing or assisted living strongly preferred.

Licenses/Certifications

• Certified Property Manager (CPM), Accredited Residential Manager (ARM), or equivalent credentials a plus.

Key Competencies

• Strong interpersonal and communication skills.
• Compassion and sensitivity to the needs of elderly residents.
• Knowledge of fair housing laws and senior housing regulations.
• Ability to manage budgets, property operations, and vendor contracts.
• Problem-solving and conflict resolution abilities.
• Proficient in property management software (e.g., Yardi, AppFolio, etc.).
• Working knowledge of Rent Manager, ADP - payroll and personnel.

Work Environment

• On-site role at a residential facility.
• Must be available for emergency calls outside of regular business hours.
• May require occasional lifting or mobility assistance tasks.
• Assist with setup and breakdown of rooms or equipment for events or meetings, when needed.